The staff was super friendly. The only complaints we have about our stay was the smell of some cleaning product (maybe fabulouso or something similar) was a bit overwhelming and the pool area was a bit dark. Other than that it was great!
真实旅客
1 晚家庭旅行
10/10
Very nice hotel located perfectly in Short Pump. From the greeting at check-in to handing over our room key at check-out, we had an amazing experience. Comfortable beds. Clean rooms. Friendly staff.
Angela
2 晚家庭旅行
8/10
I enjoyed my stay, room was very spacious, clean and nice but bathroom was small, clean, but small. Definitely couldve used some of the unused space of the room to add to bathroom size. Me and others on the elevators were discussing the humid and hot hallways on the floors, it was very uncomfortable walking to the room.
I didnt like having to pay for parking. It was just another way to get more money.
Breakfast was good. I wish they had to go boxes and bags to make it easy to transport if you wanted to take food back to your room.
Staff was also friendly.
JANEKA
2 晚家庭旅行
10/10
Would recommend this hotel! Very clean and in a great location!!
Lisa
1 晚家庭旅行
6/10
I booked a non refundable room in a hotel in a suburban shopping area as I was traveling .As I was checking in ,I saw a notice on the counter that I would be charged $10.00 for parking. This was not mentioned in the Home2suites website nor did the desk clerk mention it. When I questioned the absurdity of the charge he made a joke about it. I was stuck. Where else was I going to park?very poor business. I have stayed with Home2suites many times and never had this happen. Disappointed in Hilton!
maryellen
1 晚家庭旅行
10/10
真实旅客
1 晚家庭旅行
10/10
Patricia
3 晚家庭旅行
10/10
Gaynell
1 晚行程
10/10
Arthur
1 晚行程
10/10
catherine
1 晚行程
10/10
From the moment we entered the door every staff member was kind and professional. Our room was very clean along with the rest of the hotel. The kids enjoyed to pool. The breakfast had a good amount of different options. The hotel is also close to a lot of stores and restaurants. The only things I wasn’t a fan of is parking can get full so you’re offered to buy a $10 a day parking pass to guarantee a spot to park.
Katie
2 晚家庭旅行
10/10
ERIC
2 晚行程
10/10
Marti
1 晚行程
10/10
Shayla
2 晚行程
8/10
When arriving I was informed I had to pay parking fee for my car. Not happy. I pay a pet fee and happy to do so as I know about it when booking. Not happy with surprise fees no matter how big or small. The Sign that informed me of the fee indicated that they implemented the fee because they share the parking lot with other businesses. There was a sign in the elevator warning not to park at neighboring businesses or we would be towed! By the way, there are No other businesses around. Also, the hotel had no idea where or which car was ours as they did not have my make, model or license plate number. NOT HAPPY!
Lucinda
1 晚行程
10/10
Margaret
1 晚行程
10/10
We love this place. Very spacious and clean.
Erika
1 晚家庭旅行
10/10
Everything was great, we had a great experience with check-in and with our room and with breakfast and with parking. However our parking although listed as free on hotels.com was $10 per night and we were charged $10 per night. There were more than enough parking spots in the area.
Casey
1 晚家庭旅行
10/10
This hotel was located near the mall, restaurants, & grocery stores. This is a great hotel to stay at with children. The rooms are big enough to fit 6 people comfortably.
真实旅客
2 晚行程
10/10
Amanda
1 晚家庭旅行
8/10
David
4 晚行程
10/10
Seth
1 晚家庭旅行
6/10
I would have given my stay 5 stars but I got bitten by a bug. I called the front desk and the Amazing Perrell came up and promptly looked at the bite and the bug I killed and told me it was a flea. He told me the hotel was pet friendly and apologized and promptly moved my family to another floor that prohibited pet. He was amazing and very focused on making sure I was satisfied. I really appreciated his concern and professionalism in handling this unpleasant situation. Please extend my thanks to Perrell, he made the stay tolerable.