I booked a room for 4, although we’re 3. Myself and 2 children. Prior to purchasing the trip, I called the hotel twice from the US to ask about the rooms and was told that they are all the same, ie, two twin beds and a pull out sofa double bed. The pictures on the hotel website show that. I found it a bit odd, based on my experience, but accepted it. I booked a room with a pool view. I checked in ahead of time. On arrival, I was given a room for 3 with what could charitably be called a garden view. When I complained, I was told that I was given a better room than I had booked. I insisted and was offered a room in another building. That building had not been renovated. And was also only for 3 people. I was told that nothing could be done that day but I could return to the front desk the following day when the manager would be there to see what could be done. The next morning I returned to the front desk and was again offered a room in the non renovated building. This building is the furthest away from the dining room and entertainment center. Also, no pictures of these rooms are on the hotel website. The room offered did have 2 twin beds and a pull out sofa. However, it was small, such that it was nearly impossible to reach the balcony. It allegedly had a pool view. However, the pool was only visible from an edge of the balcony itself. When I returned to the front desk, I was told that nothing else would be offered. And that the manager had said this.
