Overall, the hotel was clean and our room was spacious and comfortable. Housekeeping was done regularly and we were happy with the cleanliness throughout our stay.
However, there were a few disappointing points. We had specifically requested a room with a nice view, but unfortunately our request was not accommodated and they did not offer to move us to a room with a better view. More importantly, the room was quite cold. Even after I reported the problem, the heating was not repaired; instead, we were simply given a portable heater.
We were also disappointed with the pool/spa facilities. The pool required an additional fee and closed quite early, so we were never able to use it during our stay. The restrictions on children’s access also made it very inconvenient for a family travelling with children.
The room itself was large and pleasant, and the cleanliness was very good. However, despite specifically requesting a room with a nice view, we were not given one and our request to change rooms was not accommodated. Combined with the unresolved heating issue and the restrictive and costly pool policy, these points were disappointing and our stay could have been much better.