We LOVE this hotel.
Extremely comfortable, fun, friendly.
The staff is helpful and attentive.
If the parking was more reasonable, it would be perfect.
Beth
Beth,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Great Hotel!
great hotel! Clean, rooms are nice, staff was great!
Andrea
Andrea,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Very pleasant
EDWARD
EDWARD,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 1 日
Pretty disappointed that the hotel was described as sound proof while we were woken up by partying all night long from other guests.
Also the rooms were very hot, even with the AC up all the way we were very hot.
Also there must’ve been 20 plus children jumping into the pool and hot tub while we attempted to relax outside. Splashing everyone and running around screaming.
At one point we were in the hot tub next to a staff member when I kid jumped in and splashed everyone, including getting hot tub water in our cocktails. The staff member just laughed and told the kids sarcastically “thank you”. No asking parents to watch their kids or anything or asking the kids himself to not to that.
The two gentlemen working the bar Friday night were incredible though. They truly did make up for the annoyances during our stay. Great conversation with those two.
Dan
Dan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
sarah
sarah,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
Nice hotel but has much room for improvement
The room, pool area and restaurant were clean. The staff in all departments were great. The complaints would be: 1: the toilet sounds like it's on an airplane (very loud) and, did not rally take the toilet paper and waste down not 100% in the middle. Anything on the side of the bowl was not flushed down do to lack of water streaming down all sides of the toilet. I see that it's designed economical and may save water but not if you are have to push the waste down to the bottom of the toilet and flush again (and again). 2. The heater would not go above 63 degrees...it gets kind of cold in Santa Cruz at night so, we were very cold every night. 3. While the restaurant food was decent, the claim of one of the best restaurants in Santa Cruz is far from true. I'd rate the food at more of a 3 out of 5 stars.
Jeannie
Jeannie,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 29 日
It was our second time visit there. Last time it was very nice. This time one night, there were people outside talking so loud around 11:30. But overall the stay was good.
Chiyo
Chiyo,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
Our usual place to stay
Have stayed here many times does not seem as “elegant” as in the past. Rooms are showing their age, hot tub jets were weak or non- existent, the complimentary robes are, other little things. The lobby, restaurant and staff are still fantastic.
Cathy
Cathy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
AJ
AJ,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
It was an excellent experience, the pool was a highlight of the whole family trip. We were able to get lounging chairs without having to pay for it like the most hotels do. The stuff is so accommodating and welcoming. We love it and will definitely continue staying there When we visit Santa Cruz. Location is close to downtown and also walking distance to the beach.
BULELWA
BULELWA,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
valerie
valerie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 24 日
Parking
I was not informed on the parking fees and then when i was told about parking the pricing was different from what i had read before checkout.
Jason
Jason,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Brett
Brett,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 21 日
Very cool hotel - ambiance was really neat - very well done. Also, and I didn’t mean to do this, but I walked into the dining area hungry at 8:46 when the kitchen was closing at 9:00 and they still managed to quickly accommodate me, which I really appreciated.
MAURA
MAURA,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Martina
Martina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Zane
Zane,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 15 日
We love this place, but sometimes too pricey
Beth
Beth,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
feces
Our stay was good, until it was not. I reserved this hotel for the pool and hot tub and unfortunately the hot tub was shut down for the night because there was feces in it. This mom did not end up getting the hot tub time she desired for mothers day.