Overall it's good. The service is excellent, and the room is cosy. But there was only one drawback which we met a private party. Therefore, the spa, Sunna cannot used as much as we can.
H.
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
William
William,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Excellent stay. All staff are friendly, helpful and always professional.
Judith
Judith,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Olga
Olga,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Lee
Lee,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
James
James,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Great hotel, fantastic staff
Lovely hotel and facilities spa was fantastic. The only thing for me was the bed. The mattress was a little bit too soft and I am used to a hard mattress so give me backache in the morning. Restaurant was good staff very accommodating and friendly but would definitely stay again and recommend a friends.
Melanie
Melanie,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Just ok - greater attention to detail would help
Overall fine for 1 night stay.
Room generally comfortable - thankfully a fan available and outside temperature had dropped slightly otherwise would have been a much less comfortable experience. Dismayed to find faecal matter on the wall by the toilet. Attention to detail in housekeeping could be better - reported to reception who apologised, but no offer of goodwill for the experience was given.
Disappointed to not be able to access the outside hot tub before 8am - by this time others entered the hot tub including a young child which surprised me.
We were departing after breakfast so could not stay longer to use the spa facility.
Breakfast ok - bacon was dried out as though it was under a heat lamp too long?
Overall ok - parking was fine - only appeared to be a standard plug for electric vehicles- not usable for our vehicle so had to charge offsite which was also a shame.
Nicholas
Nicholas,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Welcoming, and breakfast staff was extremely professional and great service. I think that they all are a great asset to the hotel.
Spa a little bit small. Gym equipment top speck, how ever water fountain was warm water and in cone cups so not great, as needed to keep getting water.
Over all looks lovely and great as a hotel or wedding venue.
We actually got married here and the day was wonderful.
kirsten
kirsten,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Wonderful stay
Staff were extremely helpful at all time, nothing was too much trouble. Room was amazing with comfortable bed and breakfast was lovely. We didn’t use the spa facilities but found the parts of the hotel we did use to be extremely clean and welcoming.
Julie
Julie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Pool Time Cut Over Easter Weekend
Its a lovely Hotel, beautifully furnished and well looked after reception rooms. Unfortunately, I, the paying guest for all 4 rooms for 2 nights over the Easter weekend, I received the awful room with a slowing ceiling right behind the end of the bed where I had to walk past all the time to get to the bathroom. In the night I had banged my head, forgetting about the sloped ceiling. But the staff gave me another room right away the next morning. I did not realize that the hotel is a dog Hotel and it seems that there are not dedicated rooms just for guests with dogs as I had I am allergic to dogs. Breakfast and dinners were excellent. The pool and Sauna & Steam room are very beautiful but the regulation that on the Easter weekend the pool was closed on Saturday and Sunday at 7 pm and on the public Holiday Monday even earlier at 6pm was very annoying. On normal days the polos stays open until 10 pm, it seems that the guests have not the privilege for staying at the hotel at special occasions to get the same service than at normal times of the years, due to staff payment.
Olga
Olga,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Peter
Peter,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Yes yes yes!
Our one-night stay was absolutely wonderful. Every employee had a warm smile and made us feel genuinely welcome. The hotel was spotless, well-maintained, and provided a truly relaxing atmosphere. The food was fantastic, and the service was outstanding—staff went above and beyond to accommodate our last-minute requests. We thoroughly enjoyed every moment and can’t wait to visit again!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Robert
Robert,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 18 日
DO NOT STAY AT THIS HOTEL******
It’s advertised as luxury but is no better than a holiday inn… in fact the beds at holiday inn are better, the beds are two single beds pushed together advertised as a super king size, when bought to the attention of the management the response is that’s what most hotels do? Yes maybe cheap low budget hotels but not ones advertised as luxury, complete RIP OFF. Worst hotel in Kent.
Karl
Karl,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Faversham
Good location and facilities. Excellently helpful staff.
Edward
Edward,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Oliver
Oliver,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Carina
Carina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 9 日
Judith
Judith,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 8 日
Ashley
Ashley,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
An always perfect place to stay.. Hempstead House has always been for several years, my get away hotel even for one night. Its a beaufitful place to stay in and all the staff are lovely and welcoming..
Natalie
Natalie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Lovely stay
I had a fabulous trip away for my birthday. This was the 3rd time coming here. The last time was 5 years ago for my 40th so thought I'd replicate it for my 45th. Both were solo trips. The pool is lovely, the massage and facial is booked were amazing and the afternoon tea was fabulous. The only downside was the dinner on my birthday. I'd stipulated it was my birthday on booking and been told they'd do something special for the dinner but other than a few sparkles on the table saying happy birthday it wasn't even acknowledged by any of the wait staff. The female staff couldn't even summon up a smile. (The male was friendlier but still not even a word about my birthday) I wasn't sure expecting much but just to be wished happy birthday would have been nice. 5 years ago I got a plate with petit fours and happy birthday written in chocolate but this time nothing. Had I not made a point of it being a birthday dinner would have been different but I had and been promised something. On the plus side the food was lovely. And the rosé wine was the best I've had in a long time. breakfasts were also good and freshly made with plenty of choice for both continental and cooked.
Gabrielle
Gabrielle,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Had a beautiful solo stay here, I was in room 4 at the very top of the building, my room was beautifully accented and extremely comfortable with exquisite quality furnishings. The spa treatments are wonderful and I felt utterly pampered. All the staff are friendly, polite, welcoming and professional, the food although not all to my taste was of excellent quality and freshly prepared. Will be booking an afternoon tea here with friends as it looked delectable.