Four day stay was cancelled on arrival by hotel due to it being used for Government Quarantine Service, we were only allowed a new night stay and had to make our own alternative arrangements. Management were apologetic but didn’t resolve issue of us having no accommodation for 3 nights and no notice. Do not use this hotel
Still awaiting refund 😡
Angela
Angela,2 晚行程
Hotels.com真实住客点评
2/10 很差
2021 年 6 月 27 日
No Go Hotel!
Our stay was cancelled by the hotel as it's now a 'quarantine' hotel for Gatwick Airport.
We were given the name of another hotel nearby and stayed at the Crowne Plaza in East Grinstead. We had to pay again.
Can our money be refunded please?
Carol
Carol,1 晚行程
Hotels.com真实住客点评
8/10 很好
2021 年 6 月 15 日
Jack
Jack,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2021 年 6 月 15 日
I stayed at this hotel before a Gatwick flight several years ago, and was looking forward to returning to the hotel.
The exterior of the hotel was undergoing some renovation when we arrived by taxi and with the months of lockdown, we were prepared for things to be less than perfect.
The receptionist was friendly on arrival, but the foyer looked shabby.
Our room wasn’t very clean, though the beds were clean and comfortable and the bathroom was clean but very tired.
The carpet in our room was covered in fluff and didn’t look like it had been vacuumed recently. The curtains were hanging off the rail and we cleaned the table surfaces ourselves. They were grimy.
We were offered a very limited evening menu. The food was acceptable.
We had breakfast before leaving and had to prebook exactly what we wanted to eat. This was also satisfactory.
After checking out with the very pleasant reception staff, we had to use the toilet facilities near the foyer. These were quite grimy, as were the doors we had to pass through to get to them. The whole place looked like it needed a good clean followed by some serious renovation. Surprising in this time of extra cleaning for COVID reasons.
I would not wish to stay there again.
真实旅客
1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2021 年 6 月 11 日
very good
真实旅客
4 晚商务旅行
Expedia真实住客点评
8/10 很好
2021 年 6 月 10 日
Great overnight stay
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2021 年 6 月 4 日
cheap price, cheap service
Lift was dirty and hadn't been cleaned in 12hours, finger prints on and around the buttons (in the middle of covid pandemic). stopped serving food at exactly 9pm-would'nt accept my food order which was placed at 9pm.
robert
robert,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2021 年 5 月 31 日
Set in very nice grounds and spacious. Room about to be refurbished which it really needs. We had a Club room on floor 3, about to have work done. Should have had an ordinary room on floor 2 which has had al refurbishment completed.
真实旅客
3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2021 年 5 月 30 日
lovey new rooms, welcoming staff
真实旅客
1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2021 年 5 月 30 日
lovely Stay.
lovely stay,staff very friendly and helpfull,great breakfast.
david
david,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 5 月 24 日
R
R,1 晚行程
Hotels.com真实住客点评
6/10 好
2021 年 5 月 14 日
Gary
Gary,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 5 月 12 日
Arthur Mark
Arthur Mark,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2021 年 5 月 11 日
Great value but everything is relative.
The hotel is a little tired and in need of an update throughout.
Staff were being trained at the reception when we arrived, so check in took maybe 10 minutes.
The key card for the room never worked throughout our stay.
Comfortable but shabby.
However, cheap and good value really.
Richard
Richard,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2021 年 5 月 10 日
Wayne
Wayne,1 晚行程
Hotels.com真实住客点评
8/10 很好
2021 年 5 月 5 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 5 月 4 日
Catherine Hunter
Catherine Hunter,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 5 月 1 日
Ian
Ian,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2021 年 4 月 29 日
Gersrd
Gersrd,1 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 9 月 13 日
Phil
Phil,2 晚行程
Hotels.com真实住客点评
2/10 很差
2020 年 9 月 13 日
Joy
Joy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 3 月 23 日
Good value
Nice and clean hotel, polite staff and friendly service
luke
luke,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2020 年 3 月 21 日
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2020 年 3 月 16 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2020 年 3 月 13 日
Really pleasant stay at a great price
Great stay, lovely room, food really good although as much as I would want to pay. Wasn't warned I'd have to pay parking £2.