Staff was not available - not picking up phone, not responding to messages; cleanliness needs improvements; villa needs renovation;
Tomasz
Tomasz,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 19 日
Property was in need of repairs and updating. No staff at all. Nobody there to schedule or get information on spa or anything. Grounds are overgrown and need landscaping. No bath towels and television doesn't work. Back door with key pad doesn't work. Had to enter through dining room door that was left unlocked all the time. No thermostat in the rooms. Only one that controls the entire facility which didn't work very well. It's not what is advertised or shown in the pictures.
John
Travelocity真实住客点评
2/10 很差
2025 年 3 月 17 日
Dirty rooms, dirty pools.no breafast, no staff, no one available for anything. Well over priced.
Def
Jennifer
Jennifer,14 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 17 日
This property is advertised completely not what it really is when you stay. The facility was unkept and in need of repairs and updates. There was no staff there except when the continental breakfast was served. There were no bath towels in room. There was no thermostat control to the room. The entire facility is controlled by one thermostat that was in the dining room. The breakfast was left out all day and all night. Nobody there to put it away. One of the doors with a keypad does not work and only opens from the inside. Everyone has to enter from the back dining room door that is always left unlocked. No spas or staff on hand to speak with about scheduling or getting information. There is a bedroom suite right off the main dining room that was very odd and we were glad it wasn't our assigned room. The television doesn't work and the WiFi password was listed was not correct or WiFi never worked. The entire facility is in need of painting and repairs. This place is not at all what it is advertised. We will not be back here again.
John
Travelocity真实住客点评
6/10 好
2025 年 3 月 15 日
There was no staff on site whatsoever…like at all...during our stay. The grounds seemed unkept. Lots of potential here, but it almost seemed abandoned. Our bed sheets were changed and made, but there was a general dirtiness to the room. We talked with the only other guest there and they said the same. It seems crazy that this place is wide open and unlocked with no real staff there. Location is good, but this is no “resort”. Not a one star place but they should feel lucky to get my 3.
Austine
Austine,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 13 日
The room looks like the picture very romantic !!
Eris
Eris,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 11 日
No one was ever there
Brock
Brock,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 6 日
Not as described
The place was not at all like it was described on Hotels.com. No breakfast, no TV, and no one there to check us in or give us info about the place. We should receive a refund.
真实旅客
2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 4 日
Nancy B L
Nancy B L,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
There was no staff anywhere while you could communicate through a phone number. My booking came with free breakfast so I was expecting like eggs, something hot. The free breakfast was some pastries, coffee, and juices. The property is a little run down, definitely paying for location.
Olyvia
Olyvia,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 1 日
Refund please!
This place was totally shut down and seemingly abandoned, but hotels.com took payment and booked the reservation anyway. I hope everyone there is ok - I'm having a really hard time getting a refund for this!
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 24 日
There was no one on the front desk, the room was dirty, there was a lot of hair, the water, cold and hot, didn't work.
Vladimir
Vladimir,1 晚行程
CheapTickets真实住客点评
2/10 很差
2025 年 2 月 17 日
maevonte
maevonte,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 17 日
Totally false advertisement, nothing is like it said. No one on property to check you in or most of the days/ nights. Both the pools were dirty and unusable. Most disappointing place i have ever been.
Ann
Ann,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 31 日
Robin Westergren
Robin Westergren,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 25 日
A little problem with the bed, but it turned out fine.
Marvin
Marvin,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 19 日
Disappointed
We were disappointed. Spa pool which used to be heated wasn’t heated. No tv in our room. Notice in room indicated a Happy Hour with refreshments but the only refreshments were water and some packaged snacks. Breakfast was good and the staff was friendly. We’ve stayed here for several years but it seems like it’s going downhill.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 15 日
The location is beautiful. The property is saying fairly rundown. They checked me into a dirty room and then had me wait in the lobby while they cleaned it. There is no security, locks, or desk person in the middle of the building. Anyone can just walk inside and the rooms have interior doors only. Not secure at all. The carpets are stained and ruined. It is being advertised as a resort and spa and there is no services available at all.
Christina
Christina,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 11 日
gregory jay
gregory jay,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 10 日
Loved the vibe, cozy, and comfortable. Very sweet, helpful, and accommodating staff doing everything they could to make it special. Some things were out of their control like TV wasnt working but other than that it was a nice stay. I will stay there again for sure.