The staff were very nice and helpful.
I will point out that as per terms and conditions (apparently) although I couldn’t find them you have to pay for use of leisure facilities.
Jeanette
Jeanette,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Kathryn
Kathryn,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
Not great for a mercure
Not worth the price. Rooms weren’t particularly clean, we found 3 bugs within 10 minutes. Bathrooms are dated. Tv signal was non existent. Breakfast was crusty scrambled egg and stale bread. The cheese and ham section didn’t get restocked. Honestly premier inn is much better and better priced
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 15 日
Refurb
Maybe could do with a refurb, silicone around the bath is tired, rust along the top of the shower bar.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 13 日
Shambles of a Hotel
I arrived at the hotel at 10pm after a 14 hour flight from Shanghai and a two hour drive from Heathrow. Upon arrival I was told that the hotel was overbooked and the room I had booked was gone!
I was sent to another hotel 10km away which I had no choice but to accept.
Apparently it is typical of this hotel to overbook and disappoint customers.
Disgraceful way to run a hotel and needless to say I won’t ever book this appalling hotel again.
Steven
Steven,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
Charlotte
Charlotte,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
Wayne
Wayne,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 28 日
Vicki
Vicki,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 28 日
Don’t eat here
Food terrible and not cheap. Had to return 2 steak sandwiches and chips as they were freezing pizza like rubber really not good.
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Joe
Joe,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Susan
Susan,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
Van
Not really happy my van got broken too
Paul
Paul,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 1 日
Iain
Iain,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Mr w j
Mr w j,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 30 日
Neil
Neil,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 22 日
Tony
Tony,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Ceri
Ceri,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Frederick
Frederick,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 7 日
Nigel
Nigel,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 28 日
Staff were lovely and helpful. Food was undercooked. Paying for a swimming pool isnt good for a hotal and should be included in the price. We oaid exoected the place to be clean. The pool had broken tiles on the floor and a scum marks around the waterline. I scatched it and it came off so its not staining,its filth. We paid 10 pounds per person to swim in a dirty pool...would not recommend