Located near Paragon City Mall Semarang, Novotel Semarang offers an upscale retreat. Unwind with aromatherapy and Ayurvedic treatments at the onsite spa or enjoy a meal at one of two on-site restaurants. With an outdoor pool, car rentals available, free self parking and WiFi access throughout your stay is sure to be relaxing.
Located just 4.1 mi (6.6 km) from the airport, Novotel Semarang offers a shuttle (available on request). Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, aromatherapy, or Ayurvedic treatments. Other highlights include an outdoor pool, a nightclub, and a free kid's club.
At a glance
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Hotel size
174 rooms
Arranged over 8 floors
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-out available
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
Free children's club
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
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Transfers
Airport shuttle from 10:00 AM to 5:00 PM*
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Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
2 restaurants
Bar/lounge
24-hour room service
Snack bar/deli
Traveling with children
Free children's club
Playground
What to do
Golfing nearby
Working away
Business center
8 meeting rooms
Computer station
Conference space (3875 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Porter/bellhop
Facilities
Safe-deposit box at front desk
Fitness center
An outdoor pool
Full-service spa
Nightclub
Hot tub
Sauna
Massage/treatment rooms
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
100% renewable energy
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Handrails in stairways
Room amenities
Be entertained
Television
Premium cable channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Restaurant dining guide
Special features
Spa
The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Dining
The Square - Onsite buffet restaurant.
Citrus - Onsite restaurant. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 133100 for adults and IDR 66550 for children
Airport shuttle service is offered for an extra charge of IDR 100000 per person (one-way)
Children & extra beds
Rollaway beds are available for IDR 300000.0 per day
Airport shuttle for children between the ages of 5 and 14 costs IDR 80000 (one-way)
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property Registration Number 55110, 9120208493504
Also known as
Novotel Hotel Semarang
Novotel Semarang
Semarang Novotel
Novotel Semarang Hotel Semarang
Novotel Semarang Hotel
Semarang Novotel
Novotel Semarang Hotel
Novotel Semarang Semarang
Novotel Semarang Hotel Semarang
Frequently asked questions
Does Novotel Semarang offer free cancellation for a full refund?
Yes, Novotel Semarang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Semarang?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at Novotel Semarang?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Novotel Semarang?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Novotel Semarang?
Yes, an airport shuttle is available from 10:00 AM to 5:00 PM on request. The charge is IDR 100000 per person one-way.
What are the check-in and check-out times at Novotel Semarang?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out is available.
What is there to do at Novotel Semarang and nearby?
Novotel Semarang has a nightclub and a spa, as well as an outdoor pool and a fitness center.
Are there restaurants at or near Novotel Semarang?
Yes, there are 2 onsite restaurants.
What's the area around Novotel Semarang like?
Novotel Semarang is a short 7-minute walk from Paragon City Mall Semarang and 13 minutes' walk from DP Mall Semarang.
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Reviews
Novotel Semarang Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
7.8
Cleanliness
8.0
Location
8.2
Staff & service
7.4
Property conditions & facilities
Reviews
Verified
8/10 Very good
Dec 5, 2025
Room is a bit outdated, but location is very good
Yin
Yin, 1-night trip
Verified
10/10 Exceptional
Apr 23, 2025
Convenient location. Good service.
Paul
Paul, 3-night trip
Verified
4/10 Fair
Jan 28, 2026
Room is very old and towel needs to be replaced too old and look dirty unfortunately.
Kadiman
Kadiman, 1-night trip
Verified
2/10 Poor
Aug 5, 2025
The room is old , dark, and dirty.
Setyawati
Setyawati, 2-night trip
Verified
10/10 Exceptional
Jun 22, 2024
mice stay
Hotel is a bit old but still convenient.
Strangely enough, it does not provide hand towel. You have to ask for it specifically.
Michael
Michael, 3-night trip
Verified
4/10 Fair
Aug 4, 2024
Bad experience
Bedsheet and Towel are smelly...
Peng Lim
Peng Lim, 1-night trip
Verified
2/10 Poor
Feb 15, 2024
Nasty, worn down. Smells like mold.
Hard to communicate in English. Never coming back.
Nikoletta
Nikoletta, 1-night trip
Verified
2/10 Poor
Aug 2, 2024
Not so good
Check in was not smooth. Check out was terrible. The people working at the check out desk were unprofessional.
Verified traveler
2-night trip
Verified
8/10 Very good
Nov 25, 2025
식사도 괜찮고 직원들 대응도 좋았습니다
Hee Sang
Hee Sang, 1-night trip
Verified
6/10 Good
Jan 30, 2025
Hotel tua
Order non smoking tapi dikasih smoking room. Keran wastafel copot . Air panas tidak jalan. Handuk kelihatan kotor dan sudah tidak putih. Bau asap rokok. Kondisi furniture yang sudah rusak dan tidak ter maintain.
Meitha
Meitha, 3-night trip
Verified
2/10 Poor
Jun 8, 2024
食事が美味しいない。
Hiroyuki
Hiroyuki, 1-night trip
Verified
4/10 Fair
Jul 3, 2022
Hôtel vieillissant et sale
Hôtel à l abandon , salle de bain sale, odeur d urine / égout. Petit dej très moyen. Je connais cet hôtel depuis 15 ans et la qualite se dégrade à chaque visite. C était mon dernier séjour dans cet hôtel.
maxime
maxime, 3-night trip
Verified
10/10 Exceptional
Jun 18, 2022
Smells mold much
HANG BAEK
HANG BAEK, 1-night trip
Verified
10/10 Exceptional
Feb 11, 2022
Satisfied
Very good
HANG BAEK
HANG BAEK, 1-night trip
Verified
4/10 Fair
Jan 31, 2022
towel and bed cover are so old.They are not looking clean at all.
The noise of the machine was very loud, perhaps because of the air conditioner, so it bothered me. And furniture is very old. Room service hamburgers are delicious.
Sung Jin
Sung Jin, 1-night trip
Verified
8/10 Very good
Nov 2, 2021
Good stay in Semarang
Hotel is in a very good location, across from Paragon mall.
Though the room is comfy, but its aging. The bathroom really needs more attention in cleanliness.
Water stain is so pronounced on the shower curtain and bathmat; and these can be easily fixed.
All staff were very friendly and helpful!
Overall, we had a good stay.
Christopher
Christopher, 1-night trip
Verified
10/10 Exceptional
Nov 1, 2021
One of the excellent hotel in Semarang
Cozy and comfort facilities... breakfast was also good !
Room is so horrible. I asked for a non smoking room. Apparently i was put into a “previously” smoking room section. The whole room reeked of tobacco smell. The bed and the sofa too. This hotel was a good hotel 5 years ago. Cleanliness and maintenance has slipped down for sure.
Daniel
Daniel, 1-night trip
Verified
6/10 Good
Jun 26, 2020
노후된 시설
시설이 노후되어 깨끗한 느낌의 숙박은 아니었습니다.
Jun
Jun, 1-night trip
Verified
4/10 Fair
Mar 15, 2020
Disappointing stay
Staff are lovely and the hotel is in a great location. Have stayed there many times before with no issues, but this trip was not good sadly. The key card wouldn’t work, they replaced it but still didn’t work so just said to ask someone from reception to accompany me to the room every time!
One of the towels hadn’t been cleaned and was clearly damp and smelly from the last person that used it, and the whole room had a bad smell in it. I asked to be moved but there was nothing available (which seemed unlikely).
I think next time I will stay somewhere else. Real shame as it’s always been good before