The pools and lazy river were dirty, and there was always either a pool or hot tub closed. Restaurant on site was never open, staff was rude and unhelpful. Elevators were malfunctioning and when staff was alerted, nothing was done. Housekeeping entered our room using our room code, without knocking or alerting us in any way. Balconies were cracking and sagging, water running from ac units causing mold and water damage. I stayed here just a year ago, and had a great experience so I decided to go back and was very disappointed. Beds were comfy and room was clean, though.