We checked via the Radisson hotel, the experience was disappointing from the start. The front desk staff were rude and unwelcoming. There was no assistance with our luggage, and we were not shown to the apartment, which was difficult to find and located several floors up with no elevator access.
We had no hot water during the first day and night of our stay. There was no way to request help from the apartment itself, as there was no phone provided. When we approached the front desk at the Radisson, they were dismissive and didn’t believe that the water was cold. After insisting, they eventually checked and confirmed that the water was indeed cold, but said there was nothing they could do. We were told we’d have to wait until 9AM the following day for a solution because the apartment was separate from the hotel.
It had been raining, so my partner and I were cold and, without hot water, we both became sick. We were extremely disappointed with the lack of hospitality. Furthermore, there were no basic amenities upon check-in, such as hand soap or bottled water.
While the apartment itself was nice and the location was good, the poor service, lack of hot water, and absence of contact options for assistance made this a stay we’d rather forget. This was especially disappointing as it was part of our honeymoon trip around Italy, marking the end of our journey on a terrible note.
We’ve been trying to file a formal complaint and request a refund, several days passed with no reply
