My family and I stayed at the Polynesian Hotel in Wisconsin Dells, and it was one problem after another.
The most alarming incident was a fire alarm that went off in the middle of the night for nearly 15 minutes. Shockingly, the hotel did not notify the fire department. I had to personally call 911 after noticing there was no emergency response. The responding police confirmed this was the hotel’s responsibility to do. No staff were present, and police struggled to find an employee on duty to address the situation.
When I later located the fire panel, it showed a system warning another major safety concern that was not addressed.
Other issues included:
• Lifeguards who appeared disengaged and were often on their phones
• Leftover, rotting food found in our room’s cupboard
• Repeated calls to the front desk went unanswered
• No front desk staff present overnight, including during the fire alarm
• A person was roaming the halls at night shouting loudly, causing concern for our safety and theirs. After failed attempts to contact the front desk. The police were called out.
I’m very disappointed and deeply concerned about the lack of safety protocols, cleanliness, and staffing. I cannot recommend this hotel to other families and hope that management and Hotels.com takes this seriously.