Upon our arrival, we encountered a sign on the door stating the property was closed from 9 AM to 3 PM. This was confusing, as the posted check-in time is 2 PM and check-out is at 10 AM. The sign instructed guests to use the phone provided, which automatically connected to someone off-site. A woman answered and informed us they were understaffed but that someone would arrive in approximately 10 minutes.
When a staff member eventually arrived, he unlocked the door but did not change the sign to indicate the property was open. While my family and I waited in our car, he simply waved us in without any clear communication. We were then given the wrong room, which was in unacceptable condition. The room had a strong odor of mold and stale air, and it was evidently not cleaned—blankets appeared used, had burn holes, and smelled of cigarette smoke. We took photographs to document the condition.
The staff member called someone to check for another available room, and we were then directed to a different property across the street called the Classic Inn. However, after inspecting that room, we felt that the overall experience had already been too negative to justify staying. We ultimately chose to stay at the Ramada down the road, which was significantly cleaner, more comfortable, and only slightly more expensive.
