Upon arrival was given a key to our reserved room. Upon entering there was someone already residing in the hotel room with their things put on the desk. Went to the desk they gave us another room. This one we were later told wasnt even supposed to be available. We noted foil over sprinkler system, no drapes, and the fire detector was hanging off the wall. We came back from our concert just to be told that its been noted. The lady didnt even try to rectify the situation. So we spent the night with our room completely open windowed no privacy and safety conpromised in our opinion. To rectify the situation after yet again complaining to the manager was to grant us points towards a stay. No reimbursement and itll take 7 days for our 100 dollar damage deposit back.
We are parents of 8 kids from indiana. We dont get out... the one time we do and it was awful and we felt conpromised and unheard.
The points towards a next stay was a moot point because again we dont ever go out to use them. And they were going to charge us another damage deposit and could have knocked 70 dollars off the hotels prive for another night. Which even with that 70 it was practically cheaper using hotels.com vs going through the hotel with the 70 knocked off.
Awful. Good breakfast, nice bathroom, comfy bed but compromised everything else. Even tried calling the front desk that night to bo answer but she was sitting there when we came down. Shameful.
Nicole
1 晚行程
8/10
Staff was very friendly every encounter. Rooms were clean, spacious and quiet. Breakfast had warm and cold options- it’s a hotel breakfast.
The only concern was there were multiple car window broke out 3 out of the 5 nights we stayed. We kept everything out of our vehicles and did not experience this personally. I did not want to have to put this because the hotel and staff were so wonderful but I would want to know when reading reviews.
Amy
5 晚家庭旅行
6/10
Back door from parking lot lock did not work, The TV in lobby did not work & on Monday in the morning was problem with coffee other wise it was good stay.
paul
2 晚家庭旅行
8/10
Jennifer
1 晚家庭旅行
10/10
Edward
1 晚家庭旅行
8/10
Jason
1 晚行程
8/10
Liana
1 晚行程
10/10
Just a quick overnight trip to see a concert. Hotel was clean and comfortable. Would recommend
Sharon
1 晚结伴旅行
6/10
Shastavia
2 晚商务旅行
6/10
I was given a room with a toilet that leaked. For over $200 for one night is unacceptable. Yes they switched my room but that isn’t the point! Maintenance needs to check the rooms for trouble before any guests occupy them!
真实旅客
1 晚家庭旅行
8/10
Donald
3 晚行程
10/10
Nice stay had to give it an overall 4 star, a little more attention to the bathroom would have made this a 5 star stay..
Andrea
1 晚行程
10/10
Anna
1 晚行程
10/10
Bri
1 晚行程
10/10
Nicholas
1 晚行程
4/10
I’d booked a stay from April 7th-10th! Everything was fine until I saw a BED BUG in my room. I HAVE PICTURES AS WELL! I was offered another room (420) and when I observed the bed in room (420), I saw blood stains on the pillow. (Another sign of bed bugs)! I left immediately! You sent it to me here