Staff was not welcoming upon check-in. No smile, no greet, and no information about hotel as he gave me the key card other than my room was on the 3rd floor and breakfast is over at 9am. The front desk clerk asked for my card and ID and as I gave him my ID, he said there was no reservation under my name. I explained my ID had my maiden name and I put my reservation under my married last name. He gave me a weird look and seemed like he didn’t trust that I was telling the truth even though I had my confirmation email. The whole experience was weird and he just had terrible customer service to begin with.
Sophat
Sophat,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 24 日
Madison
Madison,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Nick
Nick,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Value
Everything was very clean and the bed was comfortable. Tv and fridge worked well.
Audrey
Audrey,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
Stay somewhere else
Place is clean and updated. There is never a person at the service desk. Staff if never available or no where to be found. I was waiting over 20 minutes for someone to finally appear. Beds are super uncomfortable. Will never stay here again.
Luisa
Luisa,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
Lilia
Lilia,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 15 日
Allison
Allison,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 14 日
Relaxing
Clean , comfortable, and worth the value.
Nice sized tv, in room fridge, microwave, and a/c all worked well and made the stay comfortable.
Breakfast was better than expected, with waffles, fresh eggs, sausage & variety of drinks
Alejandro
Alejandro,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 13 日
Beds were very uncomfortable! Woke up sore! No bath chairs for a person in a wheelchair. Kuds running up n down the hallway Ask for a refund when i got there and found out there was no bathtub or bath chair and they wouldnt give us a refunfmd to go somewhere else!!!
Lindsay
Lindsay,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 10 日
DYNAA
DYNAA,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 4 日
Tete
Tete,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 4 日
Irma
Irma,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Hotel is next to the outlets. You have a Denny’s steps away and other restaurants near by. It was clean and staff was friendly. It served its purpose.
Lorena
Lorena,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Mike
Mike,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 16 日
Requires extra deposit at check in even when fees are fully prepaid on booking site. It was never mentioned during the booking process such fees(not a small amount either) is required.
No comment on customer service quality many other reviews seem to mention. I work this field too so I get it.
Bathroom door does NOT close. They did renovation some time recently I think but the door they got does not fit the doorframe so it just doesn’t close. No big deal but come on…also the shower head is broken plus the water pressure is miserable so showering takes forever.
Some weird marks and stains on bed sheets but overall is decently clean.
Bed/pillow is okay comfort wise.