Cet hôtel est un 3 étoiles et non un 4 étoiles. Son état laisse parfois à désirer (voir photo bas de la porte de la salle de bain). Le personnel est aimable et la chambre propre. J'avais réservé pour 3 nuits à 120€ avec annulation avant une certaine date. Ce que j'ai fait pour la 3ème nuit. Résultat on m'a compté pour cet hôtel très moyens 170€ pour les 2 premières nuits et on m'a remboursé 20€ pour la 3ème! Plus jamais je ne mettrai les pieds dans cet hôtel.
Marc
2 晚商务旅行
6/10
Lovely room overlooking the harbour BUT heavy building work noise outside the hotel in the harbour and in the actual hotel on top floor!! They are building new rooms. Woke us up at 7.30 am which is totally unacceptable… the pool was excellent and the breakfast was very poor… worst breakfast we’ve ever had!!! Would not recommend until building work is finished. Really disappointed!!
sandra
3 晚行程
6/10
Hotel outdated. Shower scalding or freezing. Wasn’t the cleanest. Staff were lovely. Pool was magnificent. Needs a bar at the pool. Great location. Bar closed early.
Debbi
4 晚行程
10/10
Very friendly and helpful staff. The location is perfect being right by the harbor. Our room was spacious and the bed was comfortable. We had a balcony over looking the harbor.
Christopher
3 晚行程
10/10
Nice stay
Pasi
3 晚行程
10/10
Lovely hotel, large comfortable rooms, great facilities with the indoor pool, outdoor pool, spa and choice of restaurants.
The hotel is old and a little tired in places, but the main areas were clean and welcoming.
Location is perfect, right by the harbour.
Clare
3 晚行程
8/10
Gaetano
3 晚行程
8/10
Michael
3 晚家庭旅行
8/10
Paul
1 晚行程
2/10
Milanda
4 晚行程
10/10
Abdelhakim
3 晚行程
10/10
Mycket trevligt hotell. Utmärkt service och mycket trevlig personal. Bra frukost. Läget perfekt som utgångspunkt för vandringar.
Lennart
4 晚行程
10/10
Thomas
3 晚行程
2/10
Very poor staff
Darren
3 晚浪漫旅行
8/10
Room upgrade not given just a spa credit.
Bit of a fuss re ordering breakfast which was resolved to my satisfaction by Youssef Sabry (thank you Youssef)
Nice breakfast and very clean.
Peter
3 晚结伴旅行
10/10
The customer-focus ethos was befitting of the establishment's core values.
Carl
5 晚行程
8/10
Convenient location and stunning views. Hotel decor is a little tired and dated but very comfortable and clean. Most staff were friendly and helpful although the bar/waiting team were a bit sullen. As usual for off season there was noise from building work on the hotel but it didn’t bother us too much. However if rumoured plans to demolish part of the hotel and build apartments go ahead it will become a “no go “ area for at least a couple of years. I hope they don’t do that as it is a pleasant place to stay as it is.
James
8 晚浪漫旅行
10/10
Very welcoming , the staff are very professional and friendly.
The breakfast waitress Daniela and Jerico are awesome. They make everyone feel comfortable. The view from the room is very relaxing. We made the use of the masseurs Jella and Sankara . Thank you for everthing.
Michelle
4 晚行程
8/10
Schönes Hotel mit tollem Personal direkt am Hafen von Mgarr mit mehreren Bushaltestellen, um Gozo ohne Auto zu Fuss oder per Bus in alle Richtungen zu erkunden.
Birgit
5 晚浪漫旅行
10/10
David
6 晚行程
8/10
Lovely old Grand hotel supper if you get a harbour view room huge fabulous terrace. Lovely staff working on improvements which will make this a supper place. Definitely stay if your visiting Gozo
Amanda
3 晚结伴旅行
4/10
Our room was large and clean, a mirror was cracked but we had a nice balcony. The room was extremely hot. We put on the air conditioning. It did not work. It came up with a fault. We tried to phone down to reception but neither of the phones in the room worked!
On walking all the way back to reception we were told that we couldn’t change rooms that night but to ask the next morning. We were given a fan but ended up having to sleep with the balcony doors open. It was quite noisy.
The next morning I went to reception again. They asked me to return later to see if we could change rooms. In fact we returned several times, each time having to explain the whole problem over again. This was not how I wanted to spend the first day of my holiday. Eventually we were offered a change of room to a lower grade room but they would also give us half board for 2 nights. We looked at the room. It was in the old part of the hotel and very dated and small - we declined. Later that day we were shown a similar room to ours. When we went to see it, it was also very hot. I had enough by then and stayed in our room. The view from the room was nice but spoiled by building construction under our balcony. Not good when you have to sleep with the door open!
I had an Expedia credit towards a spa treatment. Twice I went during opening hours and the spa was shut. The 3rd time I was told a therapist would not be in until Friday (after we had left!) so I couldn’t use it.
Staff inexperience & apathetic.