Worst experience ever and we were only there 3 hrs
We checked in at 3:55 only to arrive at a room that had not been cleaned. After waiting over an hour and a half longer we enter a room that smelled horribly of smoke (we requested a non-smoking room). That was powdery pebbles on the carpet that my 8 year stepped in. I called the front desk for someone to come vacuum. They asked me if I had waited for the room to be cleaned before entering?!! When the housekeeper arrived he said, ‘Sorry about that. It’s the end of the day. You know how it is.’ And proceeded to vacuum the whole room. I checked the room after he left. Pictures show the beds had not been changed. Towels in the bathroom were wet. Tables and counters were wet.
The pool and hot tub were closed as well. Manager said it was on the website but the website did not include Sunday or Monday, the days we were staying. He claimed to cancel our reservation but so far I have not seen a cancellation in my account nor have I seen a refund. AND he had the nerve to ask me not to leave a bad review!
Sabrina
Sabrina,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 13 日
Amanda
Amanda,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 13 日
Pool and jacuzi is the highlight.. No breakfast No cleaning service No fresh towels. JUST A Bed. Price cheap. Needs renovations.. cash cow
Rashanna
Rashanna,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Amy
Amy,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 3 日
Given wrong room number at check-in. Room was already occupied. Remedied situation quickly. Room was clean but definitely showed signs of age and wear. Staff was very friendly and helpful. Breakfast offerings were coffee, juice and pre-packaged muffins and danish.
Cindy
Cindy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
It was great
Brittany
Brittany,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Cheryl
Cheryl,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 1 日
Victor
Victor,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 17 日
Like heated pool
LORI
LORI,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 7 日
Never again
The place is a dump. There was hair in the bathtub, the sheets looked nasty like someo ne had sex in it before we got there. The walls were dirty with stainsThere was no continental breakfast and no clerk available when we were trying to check out. We had to give the maid our keys when we left. The poor lady was standing there calling the clerk and the owner because she was locked out.
Margie
Margie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Summer
Summer,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
garrett
garrett,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 24 日
Dont stay here warning.
This is the worst hotel i have ever stayed at.Pool and hot tub closed asked about it was told it would be open Saturday still wasnt opened we checked out and went to another hotel said they would refund our money for saturday night they never did and wont return my phone calls.Please skip this place and pay more you will be so much happier.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Very clean rooms and Chris at the the front desk was very courteous and accommodating
Derrick
Derrick,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 20 日
No breakfast 😢
Advertising breakfast, but nothing was offered. Nats in the room
Yolanda
Yolanda,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 12 日
Ryan
Ryan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 4 日
Samim
Samim,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 2 日
Not good
Dirty sheets, dirty bathroom, worn out facilities and poor breakfast.
Andres
Andres,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Yusnier
Yusnier,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 31 日
Good location but dirty unkept rooms
Front desk staff was friendly and check-in was smooth. That’s about where the positives end. The room door had a huge dent/hole they tried to repair. The door frame lock on the inside would not have stopped anyone as it easily moved around when wiggled. The floors in the bathroom had bugs, dirt and hair from others. The door to the bathroom was disgusting in both sides. The walls had splatters of who knows what on them. The sheet wasn’t even all the way on the bed and was inside out. The bed was surprisingly comfortable. Only stayed one night and will not be back. The value for the amount paid was poor. The property was dirty and rooms were rundown and not kept clean.
Holly
Holly,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 30 日
A place to lay your head
The Hotel needs some TLC. The staff was good but they were limited with help. They definitely did their part. The hotel needs some maintenance especially in the bathroom. The maintenance looks to be done armature at best with no sense of pride or just pressured for a quick fix. The Hotel has a lot of potential.
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 30 日
Harvy
Harvy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 29 日
Nice clean and comfortable room. Great heated pool and jacuzzi