Specifically requested to clean up room twice , but our request was ignored, made complaint to front desk , told us we had no disturb sign on the door. But why the towels were drop off on the dirty desk. Totally didn’t make sense .
Very poor services , nothing like 4 stars hotel , even not because event we were in is right at this hotel , I won’t be staying there at all.
Also our first night at check in, we were offer £39 to upgrade to a premium room , that was a joke room, honestly it is more of a small basic 2/3 stars hotel room. Told us will bring extra towel for us. They didn’t do on the same night . They didn’t next day after I go to front desk to make complaint twice