A so-so stay. My dad wanted this break to be special as part of my mum’s birthday and we found our stay to be underwhelming. Firstly, through some research it appears that this hotel is no longer a part of the main Hilton group. This wasn’t communicated to us and caused a little anxiety not knowing if the booking was still valid or not. I called a few days prior to have this confirmed and the staff member on the phone advised we only had 1 night booked instead of 2. I had to explain this wasn’t the case.
When we arrived, we completed a form which again had 1 night stay on it. Had to advise that we were staying 2 nights. That felt a bit disorganised. We asked some questions to the check in staff member and went to our room. We had a little look at the facilities and there was pubic hair in the bath. This was pretty unpleasant. There was also blood on the bathroom door. The room was quite dusty, cobwebs and areas where The carpet wasn’t vacuumed. The windows also hadn’t been cleaned and there were clear outlines where someone had written on the window when there was condensation. The beds were comfortable and thankfully they were clean.
The breakfast was £13.95 pp and this did not offer good value for money. The ingredients tasted low quality. Particularly the ‘fresh’ juices and baked beans. We were told the night before to pay at the register at the breakfast counter. So we went there and we were looked at like we were aliens with two heads
真实旅客
1 晚家庭旅行
6/10
Room was far too hot!
Hannah
1 晚结伴旅行
10/10
Paul
1 晚行程
6/10
真实旅客
1 晚行程
8/10
真实旅客
4 晚行程
6/10
The suite which I ordered and paid in full through Hotels.com, was out of use on arrival and I was informed that because I did not book direct with Hilton, then they can refund any payment. I was moved to a superior room which was not the same, I did receive two free drinks vouchers after complaining.
Eamonn
1 晚商务旅行
8/10
Found hotel a little over priced. Bar food very good but breakfast was not so. Hot food was at best lukewarm. Porridge cold and lumpy.
The staff were excellent.
真实旅客
2 晚行程
10/10
真实旅客
1 晚行程
10/10
Everything was great with our stay, fab room and fab service from all staff.
真实旅客
1 晚家庭旅行
10/10
Staff were all exceptionally nice without pretence ;-)
真实旅客
2 晚浪漫旅行
8/10
真实旅客
1 晚行程
6/10
Suzanne
1 晚行程
10/10
Thoroughly enjoyed our stay. Son enjoyed pool and buffet breakfast. Will hopefully be back soon.
Ian
2 晚家庭旅行
6/10
Booked a double room for son, got twin room, service at front end, Sergio was very good. We went for swim sauna just after checking in, when we got in put on tv my son mentioned there was something up with tv bottom left corner, also I dropped my glass from desk when sorting teas maid, back panel of desk was apart with nails showing. Fed this back to reception with photo as we were going out, very apologetic. We didn't get back until after 11 from meal and cinema. Noticed radiator had some dark red liquid substance on it and there was also hair in the bathroom sink. In room next to us had the floor up most of night with their drunken behaviour. Not going deny someone a good night on Hogmanay however this was carnage. I spoke to people next door to keep it quiet for my son. Ten had to call reception and I believe others had to call too as it got unbearable. Give duty manager get due she was no nonsense and told them any more of their nonsense and they were out. Couldn't sleep at all after that. Went to have a bath at @7 and the water was lukewarm at best. We did hazlehead Park run and had breakfast was bang on, I had the Scottish and my son had eggs Benedict. Muffins a bit tough but a very good dish. Swim sauna excellent as. All staff were excellent however I only ended up having about 4 hours sleep and working tomorrow. Need to speak to chambermaids and facilities in simple routine checks. I've stated loads of times at this hotel and normally excellent. Can do better for 2020
真实旅客
1 晚家庭旅行
10/10
Liked design, layout and decor but bedrooms were quite small and there was a lack of hooks in bathroom .
真实旅客
2 晚家庭旅行
10/10
Hot cookies on arrival, comfortable and friendly staff. Happily used pool with our 1year old. I did fall coming out of the ladies shower in the pool area. Staff were very helpful though.
Lisa
1 晚家庭旅行
8/10
It was okay but far away from shops
Shanmuganathan
2 晚家庭旅行
8/10
真实旅客
1 晚行程
8/10
Angela
1 晚家庭旅行
10/10
Tracey
1 晚家庭旅行
6/10
Not so good no restruant open so only pub food which was very busy. Room was not worth the price, luke warm bath water, bathroom was not that clean a lot of rust around bathroom fixing. This was a higher priced room yet it was situated downstairs at the back i assume near the boiler or something as there was constant huming or buzzing all night,
chris
1 晚商务旅行
4/10
Mr J
1 晚商务旅行
6/10
David
1 晚商务旅行
8/10
Perfect place , very romantic, very small room, minimum breakfast not consistent with the hotel, all hotel services was excellent.