Our room had a balcony and a beautiful view of the lake, which is gradually disappearing due to inadequate garden maintenance.
The room was spacious and well-equipped, featuring a super-comfortable bed and spotlessly clean. We enjoyed a delicious bar meal in the evening, which was perfectly cooked.
However, the staff at the front desk were quite disorganised and not very helpful. Clearly, there are gaps in staff training and communication that need to be addressed for Heritage Hotel to meet its star status.