My daughter has a fever, their staff is very helpful!
Bryan
Bryan,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2022 年 8 月 3 日
Kit Ching
Kit Ching,1 晚行程
Hotels.com真实住客点评
8/10 很好
2015 年 9 月 11 日
Jennifer Tsang
Hotels.com真实住客点评
8/10 很好
2015 年 4 月 24 日
Good services provided by a particular staff
We had booked two rooms for Easter holidays. One of the rooms assigned got strange smell.
Kat, the night shift front desk staff, immediate arranged another room for my son though there were only limited options in the evening. Her can do spirit is highly appreciated.
She also followed through in coming day to arrange another room for my son. While my son had not changed the room, we could feel this staff have whole heartly worked for her clients. Leaving a good memory to us during the holidays
真实旅客
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
It was a beautiful place and all the staff members were super friendly and made us comfortable
Cemonia
Cemonia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Rahul
Rahul,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Catherine
Catherine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
Great stay - food a let down.
Good stay for business. Would recommend.
Food in the restaurant really needs to improve. Overpriced and poor / tasteless
Staff were lovely and room comfortable.
Sean
Sean,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 5 日
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Andy
Andy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Diana
Diana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
dimitar
dimitar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 24 日
Poorly managed and big staffing issues
Stayed here for a celebration weekend, stated it on booking however not even a congratulations on arrival. We've stayed in other hotels for special occasions and always at the least got some response from staff. Check in was a bit of a mare. The lady next to me also had the same problem. At no point of booking I was told they would take a holding fee. Put my foot down and they agreed they didn't need it however this should have been stated on booking. The receptionist really was in his own bubble. Had to ask several times to get an answer about dinner reservations and then later on had an incident with other guests damaging fire exits and emergency signs, he was cheerful and happy about hearing they were damaging hotel property.
Cleaning and waiting staff were impeccable and lovely.
Hotel itself was alright, nice room but I'd expect that paying over 100 a night.
There was an event on and for some reason we were not told on booking, probably would have considered a different hotel due to us actually needing sleep. Our room allocation was incredibly poorly done. We were on the same corridor as a lot of event people and also very close to reception/bar area. I had stated we had a child in our booking so it's very strange that we were placed there, unless they randomly allocate. we were kept awake until 2am with people running and shouting continuously. The staff dont care about controlling customers behaviour at all.
pool staff weren't interested in health and safety at all.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Lewis
Lewis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Amazing weekend here - staff wonderful and extremely accommodating!
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Elliot
Elliot,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 5 日
Kevin
Kevin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Emily
Emily,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
James
James,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 9 日
Disappointing stay
Check in was easy with receptionist friendly and efficient room was spacious and clean
No air con just heaters
No bath robes thought being a spa hotel there would be in the room spa was poor
Booked a table in the restaurant and went downhill . Food was not as hot as you would expect
Was quiet in restaurant and wasn’t approached to see how food was . Usually a nice touch if for in my instance to mention the quality of food . Was offered a 25% discount to only find out when checking out the cost of dining was overcharged with no discount applied
Strange there was no record of receipt
Lady on reception again really polite and helpful sorted bill out but never got 25% discount on food which I should of queried but glad to leave