We stayed at RIU Yucatan with high hopes, but unfortunately, it fell short in several ways. Upon arrival at the Italian restaurant, our group of 14 was met with an unprofessional and unwelcoming host who seemed annoyed by our party size. As “compensation,” we were invited to their Mexican restaurant, which was already included in the package—hardly an effort to make up for the poor service.
The room itself was disappointing. The TV was broken, and while the A/C worked, it didn’t adjust properly, staying on regardless of the temperature set. To make matters worse, we encountered small cockroach-like bugs in the bathroom area. Even after maintenance sprayed, the bugs didn’t go away entirely.
The food was another low point. While the breakfast buffet was decent, everything else was subpar. On top of that, several members of my family fell ill during our stay, losing a day each to sickness. I sincerely hope their food sanitation is reviewed.
The showers were a nightmare, with water temperature fluctuating between scalding hot and freezing cold. It’s a frustrating situation when you can’t even enjoy a proper shower.
On a positive note, the hospitality staff were excellent and maintained a positive attitude throughout our stay, which was a small saving grace. However, the lack of room service and overall quality of the experience make it hard to recommend this hotel.
Overall, RIU Yucatan didn’t meet our expectations, and I wouldn’t stay here again.