We were excited about our two night stay here in this rental apartment...but on arrival, we were disappointed. We had no difficulty getting into the building, but it felt more like a hostel with the noise coming from other apartments and some 'interesting' odors. Then, we opened the door to our room and were overwhelmed with the smell of cigarette smoke...as if someone had just smoked a pack of cigarettes and left just before we arrived. We opened the windows to try to air it out with no success. Then, we found that someone had used the toilet and not flushed it...and the kitchen sink still had food standing in the drain. We called the customer service number provided and told her of situation. We were advised there were no other rooms available to move to. We decided to go ahead and get a nights rest. We left the windows partially open, and turned on the ventilation fans, despite the loud traffic noise all night. Unfortunately, the odor was so bad we barely got any rest as we were constantly sneezing or blowing our noses all night long. The next morning I went to desk and advised we were leaving early and wanted a refund for our unused night...she advised I had to go through hotels.com for refund. I immediately contacted hotels.com and was advised they would get authorization from manager on Monday for refund. It is now almost 30 days later and still no refund. Will never stay here again!!