Lack of staff at reception for check-in. I checked in and being asked to obtain a credit card, when I am getting in, someone come to ask to solve a problem. I have been waiting patiently for few mins but not solved yet. And I drive the car out to wander around the site for another 20 mins and return. The staff is still talking to that person to solve the problem. I don’t want to be rude but I spent more than enough time in waiting for someone to cut me out and finish the check in finally at 8pm. The restaurant around closed at 9pm. I bring my kids and finally can’t go anywhere for dinner. The staff compensate for a garden view room and complimentary drinks but it is night time, any view did not create any difference and I didn’t use the drink coupon as well because we are busy to settle down with kids.
LEUNG KA
1 晚行程
8/10
環境整潔,地方幽靜,又可以見到袋鼠,很喜歡
Janice
1 晚家庭旅行
8/10
高尔夫球场景色优美,袋鼠比在动物园看到的还多,早餐非常丰富。
Yun
3 晚行程
8/10
Very good place for family
真实旅客
1 晚结伴旅行
8/10
住宿的地方停车方便,安静,服务热情,早餐好吃,而且傍晚还可以在草坪上看到成群结队的袋鼠
YANG
3 晚家庭旅行
8/10
Nice dinner in the hotel restaurant. Able to see kangaroos on the golf field in the morning.
First time visit to this establishment and not sure what to expect. What we got was a great hotel located amongst beautfifully landscape gardens and adjoining golf course. A pleasant surprise was the nature trails along the Yarra River and its wetlands. And in all the years we have travelled we never experienced such friendly staff. An excellent buffet breakfast was cream on the cake.
Peter
2 晚行程
10/10
The breakfast was amazing! The lady on reception desk when we got there (Sophie) was amazing I called her so many times and she was straight on to the jobs.
Melissa
2 晚家庭旅行
10/10
Matthew
1 晚结伴旅行
10/10
Lovely experience here
Mark
1 晚行程
10/10
Such a lovely place to stay, not just for the hotel room itself but the food, the staff, the peace and the wildlife!
Anita
2 晚家庭旅行
10/10
We have stayed many times at the lodge the staff,are outstanding. Breakfast has a great selection hot & cold food always nice and fresh and displayed lovely.
Bistro area is always nice for quick easy meal and a nice quite drink.
Kenneth
2 晚行程
8/10
Steve
2 晚行程
10/10
Heather
1 晚行程
10/10
wonderful place
JOO TECK
1 晚行程
10/10
Great location in the Yarra Valley to visit the wineries and enjoy some quiet time.
Stephanie
2 晚行程
10/10
Had a one night stay for a wedding nearby. The bed was very comfy and quiet room with garden view. The reception helped us with taxi information who were very prompt and reliable.
Rosalee
1 晚结伴旅行
8/10
Set in a quite area and not to far from Melbourne
Con
2 晚浪漫旅行
8/10
Rooms as stated by photos. Clean and tidy. Breakfast amazing, a little empty though.
Check in disappointed when a staff member leaves reception while your still waiting. Not even an acknowledgement, to say why they did not check me in.
On departure was excellent until i was charged agian for the room i had paid for months ago. Refunded almost straight away but left me in limbo till it showed in my bank .No communication on that it had been done, originally told maybe 1 or 2 days.
Overall good experience. But very expensive.