Overall a very positive experience. Great service, friendly staff and very clean.
Marjorie Robyn Bowser
Marjorie Robyn Bowser,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 25 日
Shaniqua
Shaniqua,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 9 日
Horrible customer service at the Hotel
I booked the hotel because on the picture it shows they had nice swimming pool. After I checked in my kids wanted to go to the swimming pool and I was told it was out of service. I have request to speak with the manager and I was informed, someone will get back to me on Saturday. Today is Tuesday and I have yet to hear from a manager.
When I was checking out on Sunday, there were two ladies on the front desk. I was requesting to again to speak to a manager. Person that was checking me out directed me to the elderly person and said she was the manager. I explained to her that my purpose of booking the hotel for Saturday night was to have the kids go to the swimming pool, since my stay at the hotel experience was horrible and my kids were upset, as a manager what can she do. I paid close to $400 for two rooms for my family. Her response was “NOTHING”
She said someone broke something in the swimming pool area so that is nothing can be done. If I pay and stay one more night, I might be able to use the pool.
I am a Hilton Honors member. I was disgusted by the customer service on the front desk. I feel like I should never go there again.
I am requesting the management to reach out to me and reimburse my cost of staff or provide me credit for my next visit to Hilton Garden for next time.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Jessica
Jessica,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 15 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 14 日
Construction is going on and the pool is closed !
Ceria
Ceria,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 13 日
pedro m
pedro m,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 10 日
Good hotel. Good service.
Amarjyoti
Amarjyoti,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Michelle
Michelle,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 9 日
Clean. Renovations are great!
Lisa
Lisa,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 5 日
Tomoaki
Tomoaki,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Paul
Paul,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Enjoyed the stay
Michael
Michael,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Everything about our stay was excellent! The staff, the attention to detail, our room, the food, having comfortable dining & bar option's too! We will return.
Charles
Charles,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 24 日
We stay every time we travel from Buffalo airport.
Mariel
Mariel,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 24 日
Fromt desk service was horrible
The issue i had was with the front desk. Upon my arrival I walked in and stood in line to be checked in. The front desk clerk was speaking with another employee about personal matters for at least 5 minutes. she looked at me on several occasions and kept talking to her coworker. After the 5 minutes i interrupted and asked if i could check in. The front desk clerk then said ‘ oh you want to check in”. I asked her why do you think I’m standing here. At this point she immediately got an attitude and refuse to even look at me. Customer service skills sucks. Ive always held ur establishment in high regards. If you look at who checked me on my recent stay, this would be your culprit