Aircon is only ok for 1 room (the only one with separate aircon unit, others are central aircon) out of a 4 bedroom villa, no hot water, and no water at times. Common area (tv and dining area) and kitchen is not aircon (well maybe i didn't study more thoroughly before I book), and very hot without usable fans (there's 1 big fan is above dining table but i can feel 0 effect of the wind created by this fan, more like making the roof look good rather than being used as a fan). When you call about problems hotel always say yes and check (which is nice), but never really revert back whether problem being addressed, I had to call to be noted that problem is being solved every time, training needs to be given to improve on reverting.
People are genuinely nice and pleasant, just need more training. Rooms are clean. This is more like 4 hotel bedrooms surrounding a common area, kitchen and swimming pool, not 4 bedrooms under the same roof. Privacy is not so good since public pool access is very open and anyone can walk into your common area. Please check well before you book.
I dislike this just because the basics not being right, the in-room aircon being bad and water problem, which already kill any desire to come back.
I can't blame them for outdoor common area and privacy issue, that's just my bad judgement.
We were on our honeymoon in Bali... and we booked Pat Mase for two nights. Overall the stay was very pleasant.. and the villa is beautiful... One draw back was the condition of the hotel room... the bathroom is kinda worn-out.... we couldn't take a relaxing bath... But we truly enjoyed the kitchen... because we went to the local market and bought local food and cooked in the kitchen ourselves... The staffs were very helpful and lend us pot and pants....
John
6/10
很私密的環境,也很寬敞。只是mansion裡的living room和bed room有點距離,在生活上顯得不是特別方便。而廚房也有一點異味,house keeper在餐盤和桌椅方面的清潔好像也不夠仔細,這和酒店的星級不夠match。bed room的插座顯得少了一點,charge有點不夠充電的地方。不過早餐很棒。還有一點遺憾,酒店的shuttle bus有timetable,不夠頻繁,有點不能滿足住客到沙灘的需求,這樣讓住客變得很被動,大概酒店是因為mansion的數量其實並不多的緣故才作此決策,但是當住客真正使用上確實有所不便。建議取消timetable,可以anytime的供住客使用(至少是白天),畢竟大家并不會太集中的在一個時間點出發。所以在這點上我也沒有真正享受過免費的shuttle bus 服務。離機場算近,20分鐘內就可以到達,但因為酒店處於半山腰的位置,在夜間,酒店的位置就顯得有點偏僻和不便了。
norris
2/10
I would not recommend this property at all until serious changes are made. When we firat arrived the staff was friendly. We went to our room and it went downhill from there. The master bedroom air conditioning was broken, was told would fix the next day. We were offered a fan in 90 degree weather. No thank you. There was no other villas available at the time so they made up the 3rd bedroom, as we only booked a 2. The shower had no hot water or water pressure. The tub would not drain. Was told would fix the next day. The door on the 2nd bedroom would not close properly so bugs could come and go as they pleased. We were told would fix the next day. The room,3rd bedroom smelled terrible. The pool bath was so dirty I would not even let a dog in it. The kichen was also dirty with not everything as listed in it. Water dispenser missing, mini bar missing, water kettle missing. Wifi was not working, was told would fix tomorrow. We were hungry when we arrived but to our surpise the restaurant closes at 2pm. Oh, and managers reception as listed on the website does not really happen. Oh, and the bar listed on the site is also not there. The breakfast was horrible. We stayed 1 night as we really didnt have a choice. I spoke with Expedia the night we arrived with all the problems and they called the property and was told no manager was on duty. The next morning Expedia called back and was told the manager was on vacation. Thank goodness for Expedia as they were able to get us out.