Very disappointing:
1. Poo stains on towel, not been cleaned we were shocked and I have a picture as evidence. We asked a cleaner for another towel which never came therefore we shared 1 towel during our stay!
2. No telephone number in room for reception
3. We asked reception face to face 2x for an iron and ironing board which didn’t come within the hour. We then asked the cleaning team who provided the iron/ iron board but tutted when we asked as if it was a major inconvenience for them.
4. The Iron was cheap, in poor condition and clearly needs to be replaced
5. No alcohol the bar at all (rough time 1430) I asked for a pint and the bar man (Moses) said ‘system is down’ I asked if that was for all draft pumps which he replied ‘yes’, he didn’t give any other info. I then asked for 2 drinks from the fridge which were fine.
6. In return after event the bar was still not serving alcohol and had hardly anything left in the fridges. The barman was more helpful but he was struggling to find glasses for our drinks it wasn’t great service at all. There was also dirty dishes stacked behind the bar again very messy not professional
7. The pillows were very hard and uncomfortable, we only had 2 pillows in our room so 1 each. Need more pillows please, shame because the mattress was very comfortable
In all honesty it was very disappointing, I thought the Mercure had a good reputation but the fact we paid over £250 for the room without breakfast is disgraceful.