Outstanding experience! No need to appraise the service and the nice looking hotel. One special thanks to restaurant, all staff are extremely helpful and kind. We love them.
Since no need to say how wonderful it is (as everybody knows), I will share improvement note.
One problem we were facing - the bathroom door can’t close fully. I reported in the morning but we were back to hotel around 4pm, still as per. They fix it after my second call. We felt their sincerity by receiving a handwritten sorry note with box of chocolate in the next day. But this should be foresee before we arrive (we actually see the maintenance trolley outside of the room when we arrive.
ZIH HAN
ZIH HAN,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 2 月 9 日
YU HSIANG
YU HSIANG,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2020 年 1 月 30 日
真实旅客
5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 7 月 18 日
酒店服務非常卓越下次有機會應會再入住
酒店卓越員工有禮環境優美
Maggie
Maggie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 5 月 23 日
Wan-Wan
Wan-Wan,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 4 月 18 日
Heritage Luxury Hotel
Nice hotel, good experience to stay in here. Good service. Will stay again for my next visit
Having stayed at other 5 star hotels in Budapest, this is the only one I can say is truly 5 stars. The people working here offer the best service. And having the private terrace at the New York Cafe in the lobby is incredible. Great place.
Theodore
Theodore,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Great customer service!
Our first room was not really corresponding to the pictures but staff arranged another room that was much better.
Great customer service!