Resort overall was a great stay. It was clean and functional. My toilet was broken when I arrived to my room and they promptly came and fixed it. The food at the buffet was very good, they had a variety of option, one which was authentic Mexican which I appreciated!
The bed mattress was very firm and hard to get comfortable the first couple nights.
The service was not great. I am used to employees greeting everyone with a smile and trying to be accommodating. No one was rude but also not very approachable or friendly. There were a couple bar tenders who smiled and engaged.
Olivia
Olivia,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 10 日
Cucarachas en todos lados y olor pestilente
JAMES
JAMES,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 5 日
真实旅客
4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 30 日
¡No me gustó!
Honestamente me vine con un mal sabor de boca, la preferencia hacia los extranjeros es notorio y para nosotros mexicanos poca disponibilidad, cortesía y mala actitud de servicio. Sin duda no regresaría al hotel!!!
Margarita
Margarita,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 25 日
Rosalee
Rosalee,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Clean and comfortable
Staff are attentive and good service. Huge choice for food at the main restaurant. Good range of activities as well. Some parts of the bathroom are a little tired, but otherwise good standard and clean. One negative is that it was not possible to book onto a shared airport transfer one-way although this service is offered for return journeys.
Katharine
Katharine,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
We had lots of fun here. It’s a big resort, so a little confusing at first. But you get the hang of it quickly.
Patricia
Patricia,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 20 日
Veasna
Veasna,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 17 日
Frederic
Frederic,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 3 日
Great stay!
We had a great vacation at Bahai Príncipe Grand Coba. The beach was so wonderful. The hotel has lots of pools. Staff was amazing!
Garilyn
Garilyn,6 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 30 日
Bonjour,
Aucune isolation phonique.
Nous avions une chambre à côté d'une réserve technique. Nous étions réveillés tous les matins à 7h par les employés.
Cordialement.
serge
serge,8 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
JEFFREY
JEFFREY,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
We stayed at this hotel third time for the last 5 years and everything is perfect: big variety in food, very helpful staff,
Nice beach, a lot of swimming pools on the territory.
If you booking this property through the Expedia you’ll get vip access to all hotels and restaurants and beaches.
Iurii
Iurii,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 25 日
El servicio y atención es excelente. El único punto para hacer una observación es sobre el estado de las habitaciones en la sección de Coba. Las habitaciones ya necesitan una remodelación mayor así como el mobiliario. El primer Hotel, el Tulum ya fue remodelado. Sian Khan, es el mas nuevo y se encuentra en muy buenas condiciones.
Carlos Navarro
Expedia真实住客点评
8/10 很好
2025 年 1 月 25 日
Very expansive property
Benjamin
Benjamin,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 22 日
Souliman
Souliman,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 21 日
Vanessa
Vanessa,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 19 日
This is a wonderful place to bring family
Phillipe
Phillipe,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Staff are great and the property has beautiful beaches with lots of access and bars. Pools are clean and there are lots of them. Lots of activities and different shows everyday and every night. Buffets are good with lots of selection and the Al a carte restaurants are really good with great service.
Ryan
Ryan,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Ws absolutely love having access ro the different resorts and their amenities. The staff was extramely friendly and helpful. We wish their was emegebcy golfcar at night as we had an emergency after hours and had to walk to the clinic.
Anthony Fabbrizio Penado
Anthony Fabbrizio Penado,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 17 日
I really loved that this property was family friendly. There were a lot of things that my family and I really enjoyed such as the kids center, the food, and the entertainment. There were also a few things that could be better. We could only make reservations for 3 nights out of our 7 night trip and they weren’t really the restaurants we wanted to eat at because the places we wanted to eat at were booked. We booked all of our reservations the day we arrived but all of the dinners were at the end of our stay. Luckily the buffet was good and we were able to eat good food. It just would have been nice to try all of the restaurants. Next we stayed in villa 2 and there were ants! We would kill them and more would show up they were even getting into our clothes. And also our room was so damp. Even clothes that we didn’t wear/ clothes that stayed in our suitcases had this damp feeling to them. Lastly the kids water park the water was FREEZING! And the slide drop offs were pretty high off the ground so I constantly saw kids getting scratches. My kids only wanted to play there once because the preferred the beach and pool areas. Over all the experience was good. My kids really enjoyed their first stay at a resort and for the price, scenery, and entertainment, I’d go again.