We stayed as a single parent with a child.
Highlights:
- The hotel was exceptionally clean and well maintained. The gardens and planting were beautiful and a lot of work went into maintenance.
- The food was very good – on par with Four Seasons and Constance Hotels. The breakfast buffet choice was enormous and exceptionally good quality with freshly made food and fresh fruits available. The lunch and dinners were exceptional with a range of choice from chips and burgers to local Tenerife cuisine, salads, fresh vegetables etc. The menus catered to all tastes.
- The cocktails were good quality and well priced – €9 for a mojito for example
- The hotel’s design and pool were both brilliant. You could see the architect had tried to balance a very large hotel with the feeling of something more boutique and interesting. Lots of quirky spaces and interesting details to look at made the hotel feel more personable.
Areas to note:
- The staff were fairly brusque. We were told off immediately on arrival for parking our car in the wrong place for example. We arrived 15 minutes late for our dinner reservation and again were told off. We were never asked how our day had been or had a “good morning” or smile from anyone. While staff were smiley and jokey with each other this was never reflected with guests at all – our experience was not uncommon. This was most apparent with the front of house staff who were also often scrolling on their phones. It felt like it needed a good gas experien
Antonia
Antonia,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Absolutely brilliant place. 4th visit and will be again next year
Hugh
Hugh,9 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Loved this hotel
The rooms are large and very comfortable. The complex is beautiful. We went for the preferred club experience and found it good value. Free drinks and snacks from 1.30pm until 7pm, plus access to a lovely seaview area with bali beds. We will be back.
bernadette
bernadette,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 29 日
Lorraine
Lorraine,7 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Fantastique
Cedric
Cedric,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 12 日
Wendy
Wendy,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Avan
Avan,16 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 29 日
Simon
Simon,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 25 日
Falsely advertised as having air con
Lovely looking hotel in a great location with lovely views, but does not have air con.
It’s basically a blower/fan and is falsely advertised as air con. You can only control the speed 0/1/2/3 and it has no power at all, you can buy a better fan from the alehop shop for 10 euros.
My room was boiling and barely slept for my entire visit. Was tossing and turning constantly. They offered me another room which also had poor air con.
So if like me and you really like having a cold room/air con then avoid this hotel. If you don’t care about being hot in a room then you’ll love it it’s a lovely hotel.
While not being able to sleep i found many other reviews of the same nature. I usually check out reviews but this one time I didn’t due to the look of the hotel.
Ryan
Ryan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Fabulous
Ashley
Ashley,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
really high quality place, lovely pool area and garden bars.
David
David,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Wonderful hotel, we had a fabulous stay….would highly recommend. The staff are amazing, so friendly and kind. We definitely be coming back in the future.
Siobhan
Siobhan,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Personal atento, simpático y amable
Instalaciones cuidadas y limpias
Una gran variedad gastronómica
En resumen muy buen hotel
Airam
Airam,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Dave
Dave,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 4 日
A truly beautiful property with very kind and friendly staff, stunning rooms, comfy beds, lovely quiet areas, lots of relaxing live music and fabulous food
Natalie
Natalie,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Annie
Annie,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Very good very nice
David
David,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 23 日
The property is beautifully landscaped and maintained with the pool and outdoor lounge areas set in a tropical garden. It all makes for a quiet, relaxing and chilled-out resort feel during the daytime. In the evening, the pool area is beautifully lit with discrete uplights and lanterns.
The choice, quality and variety of food available at the buffet style restaurant was excellent. Last but not least, every member of staff we met was pleasant, efficient and seemed to be genuinely happy to be working at this resort.
Gillian Anne
Gillian Anne,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 19 日
ANICET
ANICET,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 18 日
Christina
Christina,11 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 17 日
Anni Marjukka
Anni Marjukka,7 晚行程
Ebookers真实住客点评
8/10 很好
2025 年 3 月 8 日
I love this hotel, the gardens and pool area are fabulous.The staff are great and very obliging the only criticism I have is the live music morning noon and night. I don't mind the evening music but when you want a peaceful breakfast it's a bit too much.