The hotel was first class and the staff very helpful
Peter W
Peter W,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 21 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 21 日
mike
mike,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 19 日
Poor service
The service was terrible. We had been traveling all day and night and arrived at 08:00am. I had sent a previous request to check-in early. I totally understand that it is based on availability. The receptionist stated when we arrived that the hotel was sold out the prior evening. I know this to be truly false as I checked the night before and every class of room was available. She stated very rudely that check-in was at 14:00. I told her that I understood that. I asked twice if she could let us know if the room would be ready prior to 14:00, even at 12:00 or 13:00. She rudely said both times that it will only be ready exactly at 14:00 and to not ask again. Not an adequate response from a 4 star hotel. Additionally the AC was not working in the room. After calling two times, someone finally “switched” something from the reception for it to work. This was however at 03:00 in the morning. I would never recommend this hotel. The rooftop restaurant is nice, so go there for a drink or food but don’t stay at the hotel
Eric
Eric,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Nga
Nga,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 17 日
Christine
Christine,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 15 日
Gregory
Gregory,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 12 日
Hôtel bien situé. Personnel très accueillant et très reactif
Thibaut
Thibaut,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Very Nice Hotel
Wonderful service and comfortable stay. The staff is helpful and friendly. The buffet breakfast is exceptional. Our room was a bit smaller than expected, but still fine for our short (two night) stay.
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Hamilton
Hamilton,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 2 日
Peter
Peter,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 31 日
Kaveh
Kaveh,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Maravilhoso, porém a região ao redor insegura
Hotel excelente, próximo ao terminal férreo , porém região do entorno me deixou insegura.
Claudia
Claudia,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 26 日
Fint ophold
Et rigtig godt ophold på et dejligt hotel i Napoli. Morgenmaden var rigtig god, og vi havde generelt en skøn oplevelse. Et lille minus er, at hvis man bor på næstøverste etage lige under restauranten, kan man opleve lidt støj på værelset om aftenen og natten, når personalet rydder op og flytter borde og stole. Lyden er dog meget minimal og ikke noget, der ødelagde opholdet. Hotellets beliggenhed er fantastisk i forhold til stationen og tæt på alt i centrum af Napoli. Det ligger især godt i forhold til de kendte pizzeriaer som Michèle og Brillo med flere.
- Baren er ikke særlig god til at lave drinks, hvilket vi formåede og give dem et par forsøg på de andre nætter. Men udsigten er fantastisk på øverste etage.
Milad
Milad,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
FRANCK
FRANCK,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 22 日
Halyna
Halyna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 22 日
Elin
Elin,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 21 日
Patricia
Patricia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Above our expectations
We arrived a bit early for check in, bit the receptionist fond us available rooms, and even ungraded us.
Beautiful and modern rooms. The roof terrace restaurant was very nice with a superb view of the city. We had beef grilled on open flame and it was beyond good.
Cecilie Løvik
Cecilie Løvik,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 8 日
Think twice before making a reservation.
The front desk was friendly as we checked into the hotel.”I immediately asked about dinner reservations while we were spending our time. The reception person informed me that no restaurant in Napoli takes reservations because they are all too. My husband and I figured we’d find restaurants on our own.
The most important negative, is our shower never turned off. The faucet was so tight that we couldn’t turn it off each night. A maintenance man would fix it, we thought, but it dripped all night long. This happened the three nights were stayed there. It never did get fixed properly. It should be very easy to turn off, but it wasn’t that way at all.
We had to always ask for Kleenex and soap. It appeared nothing was replenished each day. There was never water replenished for the instant coffee pot except the first day of our stay. I’d have to ask each time again.
The only plus was the Roof Top Bar and Restaurant. The server, bartender and waitress were all an absolute delight.
I could mention other unfortunate negatives, but I’ve stated enough. We will never recommend this hotel in Napoli, Italy.
.
Barbara
Barbara,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 30 日
Smart hotel with amazing restaurant views
Very conveniently located by the central railway station in a nicely converted old building. Big room with good ensuite and comfortable bed. There were balcony windows. I think there might have been air conditioning but there were no instructions and I couldn't get it to work. Really good value and varied breakfast on the 6th floor roof terrace with amazing views over the city and Vesuvius.
Marion
Marion,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Hotell med mycket bra läge! Fantastiskt rum! Oerhört bra restaurang med god mat, serviceinriktad personal och en gudomlig takterrass. Mycket bra frukost!