Service and staff was top-notch, clean, beautiful hotel, dining was amazing. It was a truly stress-free and indulgent vacation.
Irene
Irene,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Apollon
Apollon,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 15 日
The hotel surroundings were beautiful. However, there were a number of safety issues (exposed cables around my infant, broken lighting - causing a fall, lack of care around an anaphylactic allergy), and even after telling the hotel, nothing was done.
The entire time we were there (2 weeks), there were conventions or events (3). The hotel closed down multiple areas (bars, restaurants, pool and beach areas). The food was far from 5* and there was nothing to do past dinner.it was incredibly boring.
It was a very disappointing experience and terrible value for money. I would expect better from both a 5 * hotel and a Fairmont.
HANNAH
HANNAH,13 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
A paradise. Beautiful facilities and environment. Excellent transportations
Simona
Simona,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 11 日
We really enjoyed our stay. The property has been completely remodeled, rooms are spacious with nice amenities. We enjoyed the pool area and the beach club. There was always an open chair/umbrella. Restaurants are varied and delicious. We would have liked one more casual option for lunch maybe. The Fairmont and it’s beach area are much nicer than neighboring resorts within Mayakoba.
Denise
Denise,5 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Wonderfull
Marian Gabriela
Marian Gabriela,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Rebecca
Rebecca,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
We absolutely loved our stay at the Fairmont Mayakoba. The only thing we noticed is that the cocktails are a bit watered down. Otherwise, we loved our weekend and would definitely return! Gracias Fairmont Mayakoba por un fin de semana incredible!
Carolina
Carolina,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Absolutely stunning property! Service is some of the best I've ever had! We will definitely go back.
John David
John David,5 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Excelente
Luis Abraham Vazquez
Luis Abraham Vazquez,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 30 日
In my and my teenage daughter’s opinion, fairmont is the best in all of mayakoba. Tauro and dinner at la laguna was a highlight. The Concierge do such a great job to make sure you can get into the restaurants. Needing reservations is definitely a must. We highly recommend taking one of their boat rides to get the lay of the land. All the water sports people were so much fun and helpful. Housekeeping was super sweet and did a great job considering all the towels we used. Word of warning. DO NOT take the taxis from the airport. Allow the hotel to manage your transportation to and from the airport or take your chances. Im in the midst of counseling my credit cards right now. But don’t let this scare you from going to this beautiful country with beautiful people and beautiful weather. Noe at concierge and many of the staff are the happiness directors and will do everything to make sure you have a great time even if you have a grouchy, entitled teenager with you. The honor system with the bikes is so much fun and be sure to ride into the Pueblito. Rosewood and Fairmont to a great job making it fun, safe and delicious. We saw some baby crocodiles and lots of cool animals. We can’t wait to go back.
Lilly
Lilly,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 27 日
Room service was very slow.
Fujia
Fujia,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 25 日
Darren
Darren,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Soham
Soham,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Property and service were fantastic. Antonio at the beach was amazing. Food could be improved all around.