We had the Signature Casita King Suite which was perfect for what we needed, but when checking in our room wasn't ready. They told us it would only be 30 minutes, but it took well over 3 hours. We were traveling with a 6 year old and a 4 year old so of course all they wanted to do was go to the beach or pools. We were told we can use the lobby bathrooms to unpack all of our bags and change which of course was not ideal. They said for the delay they would not charge us for any of our meals or drinks that day (we did not do the all inclusive package). They promised it would already be taken off the bill. Of course, during check out there was not a note about this in our file so they tried to charge us for our lunch and dinner. They finally took care of it. Talking about the food now - it was all mediocre at best. Everyone we talked to at the pool or beach was complaining about the food. I think when there's a "5 Star" resort you're just expecting more elevated dishes. The poolside menus were very generic and tasted like cruise ship food (which I've never been on a cruise before but it's what I would imagine cruise food would be like). The grounds are beautiful and everyone is so nice though! I think they really just need to work on their food.
Aaron
Aaron,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 14 日
Tiffany
Tiffany,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 12 日
MARLENE
MARLENE,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 12 日
Muy costoso para el nivel de servicio que están brindando, no hay suficientes meseros en playa y albercas los pobres hacen su mayor esfuerzo pero es muy complejo atender tanta gente. No manejan NADA bien restricciones alimenticias termine comiendo varias veces menú de niños
Oscar Santos
Oscar Santos,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
A wonderful family friendly resort with the 5 star atmosphere!
Emmanuel
Emmanuel,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
We had a phenomenal experience at Fairmont Mayakoba. We enjoyed everything about the stay including the golf, spa, pool/beach relaxation, variety of dinner options amongst the Fairmont, Banyon Tree and Rosewood, plus the Mayakoba Experiences that allowed us to take a top-notch private tour to Chichen Itza and a cenote. The facilities and service were among some of the best experiences that we have ever had. I would highly recommend this vacation and stay to anyone.
Davis
Davis,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 8 日
真实旅客
5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
ELDA MARIA
ELDA MARIA,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 7 日
We greatly enjoy the Fairmont Mayakoba and have been going for many years. Having said that, there is room for improvement:
- the bicycles are fewer than in previous years and in very poor condition. They require on-going maintenance or overall replacement.
- a la carte prices are very expensive and boring on silly now. 660 pesos for a Latina burger is way overpriced
- all inclusive buffet is not available at la Brisas. This is limiting and I would reconsider this as an option as there is no flexibility on location.
Otherwise great resort and we will be back.
Marilyn
Marilyn,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Excelente Opción para descansar en medio de la naturaleza
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 5 日
The outdoor shower in the Casitas was our favourite after a long winter in Toronto. All the food is great. Make reservations for dinner as places can fill up even when the hotel doesnt seem too full.
Alan
Alan,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 5 日
This is a wonderful place. But not perfect. Fairmont Mayakoba is not a value proposition. The one star deduction is for the ridiculous prices in the restaurants. The most expensive and the biggest disappointment is the steak house Tauro. Very mediocre food paired with laughable prices.
Overall, wonderful place on most aspects. Just plan strategically.
sherif zaki
sherif zaki,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 4 日
Very bad service understaffed and bad quality of food
Juan
Juan,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 4 日
The staff is nice and do the best they can, but they are grossly understaffed for a resort of this size. We went to a wedding there for a weekend, and the logistics were pretty bad all around. Food, service and the golf carta to get around took way too long. The food was not good at all. Mexico has amazing food, this was very disappointing. Especially considering how expensive the hotel is. I would not stay here again based only on those two issues.
Daniel
Daniel,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Wan an excellent long weekend getaway that surpassed our expectations for a last minute trip!
Cynthia
Cynthia,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Beautiful property that combines luxury, jungle and beach. The staff is amazing and very kind. The amenities are top notch. You feel so spoiled! What you’d expect from a 5 star.
Julie Elizabeth
Julie Elizabeth,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Soy cliente desde hace años del mayakoba y cada vez me impresiona más el servicio que ofrecen. Sus instalaciones y todas las amenidades.
Recomiendo reservar con anticipación a tu llegada el tour en bote. Es un hotel fantástico que siempre está bien mantenido y veo que hace poco remodelaron el área de la play quedó super padre… recomendable tomar un trago en el restaurante cielo. Extraordinaria atención en general y particularmente de Roderick de parte de la gerencia.
Francisco
Francisco,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 1 日
It was our second time staying at the hotel, 10 years apart. We had an amazing time with our children. The hotel has a beautiful beach, pools , food and activities to do with children.
Sharif
Sharif,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Incredible place. Beautiful property. Great restaurants. Beautiful pools. All around great spot.