The Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a nasty experience. Never again!
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2020 年 10 月 22 日
1 Star
Disappointed and not very happy. The latest experience ruined the good impression I had with the hotel.
Not a very happy.costumer as the hotel charge me twice for the room. I’ve stayed for one night 16 October to 17 October which is all pre-paid and I supposedly will be staying for another night, 17 to 18 October but cancelled it with no fees as I took the free cancellation. So everything went well, until 5 days later, the hotel have taken the money from my account. I have emailed the grange reservation office and awaiting response and contacted Hotel.com for hotel’s inefficiency!!!
Await for further actions.
Romel
Romel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2020 年 8 月 9 日
Jaana
Jaana,1 晚行程
Hotels.com真实住客点评
2/10 很差
2020 年 7 月 30 日
unpleasant stay
Room wasn’t clean, sheets, bathroom was terrible.
Eric
Eric,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 7 月 20 日
Brilliant Staff
Absolutely brilliant. A special mention to Raul on reception who’s enthusiasm made my stay pleasurable.
Lewis
Lewis,1 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 3 月 19 日
Easy and simple
Friendly hotel in good location
Kurt
Kurt,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2020 年 3 月 16 日
A little worn but situated perfectly!
Situated within walking distance of everything you could possibly need from a stay in London. The hotel offered everything you would expect, but I felt the room was a little worn. However, this wouldn't stop me staying again as it was just so close to everything. Service was great. Staff friendly.
Anthony
Anthony,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 3 月 14 日
Our stay
So easy yo get yo everything. Confortsble room, good breskfast.
Anne
Anne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2020 年 3 月 11 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2020 年 3 月 10 日
John
John,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2020 年 3 月 7 日
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2020 年 3 月 3 日
John
John,2 晚行程
Hotels.com真实住客点评
6/10 好
2020 年 3 月 2 日
Friendly staff. Great location. Wi-fi, TV. However, no tea & coffee making facilities In the room and no toilet. Shared toilets down the hallway. The chair was dirty and I didn’t want to sit on it and the carpet felt icky. The room was very hot. Clean sheets though. Very small shower. You get what you pay for!
真实旅客
1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 2 月 26 日
Marion
Marion,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2020 年 2 月 24 日
Very pleasant staff and the hotel is in a very prominent location we would have no hesitation in recommending it
Allan
Allan,1 晚行程
Expedia真实住客点评
8/10 很好
2020 年 2 月 23 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2020 年 2 月 21 日
Sehr freundliches Personal, schöne große und saubere Zimmer.
Das Frühstücks Buffet super, für 11 Pfund super leckeres Continental Buffet mit frischem Obstsalat... In London eine Seltenheit..
Einziges Manko :Die Gästetoilette leider auf dem Flur, diese auch nicht wirklich hygienischel.