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ITZA Hotel Boutique Internacional

4.0 star property
Cuenca hotel with 2 restaurants

Choose dates to view prices

Experience the vibrant city of Cuenca from ITZA Hotel Boutique Internacional, where modern luxury meets warm hospitality. Savor a free cooked-to-order breakfast, unwind with dry cleaning/laundry services and multilingual staff assistance, or take in the views on the charming terrace.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free breakfast
  • Airport transfer
  • Free WiFi
  • Restaurant
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Free grocery shopping service
  • Communal living room
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Free grocery shopping service
The current price is CNY822
CNY904 total
May 24 - May 25

Why we love this property

Culinary wonderland
Savor local and global cuisine at two restaurants. Enjoy complimentary made-to-order breakfast, in-room champagne, and exclusive chef service.
Luxury sleep experience
Slip into plush bathrobes after rainfall showers in uniquely decorated rooms. Premium bedding and Select Comfort mattresses ensure dreamy slumber.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down comforters, Select Comfort beds, minibar

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Double Room, 1 King Bed, Balcony

Junior Double Room, 1 King Bed, Balcony | Premium bedding, down comforters, Select Comfort beds, minibar

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, Balcony

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, No Windows

Deluxe Twin Room, No Windows | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, No Windows

Deluxe Room, No Windows | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, City View

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 Queen Bed, City View

Luxury Room, 1 Queen Bed, City View | Premium bedding, down comforters, Select Comfort beds, minibar

Luxury Room, 1 Queen Bed, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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9.6 out of 10, Exceptional, 357 reviews
The price is CNY664
CNY730 total
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About the neighborhood

Map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Convent of the Assumption - 2 min walk - 0.2 km
  • San Francisco Plaza Market - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 11 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 79.7 miles/128.3 km
  • 14n - Antonio Borrero Station - 3 min walk
  • Luis Cordero (Hermano Miguel) Station - 3 min walk
  • Gaspar Sangurima Tram Station - 8 min walk
  • Terminal Terrestre Station - 20 min walk
  • Unidad Nacional Tram Station - 20 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Angelus by Tutto Freddo - ‬2 min walk
  • ‪Bauhouse Hostel & Bar - ‬1 min walk

About this property

ITZA Hotel Boutique Internacional

  • Located just 1.6 mi (2.6 km) from the airport, ITZA Hotel Boutique Internacional offers a shuttle (available on request). For a bite to eat, guests can check out SANTO PLACER, one of 2 restaurants, which serves local and international cuisine and is open for breakfast, lunch, and dinner. Public transportation is close by: Gaspar Sangurima Tram Station is just 8 minutes by foot.

At a glance

DONE

Hotel size

    • 16 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle from 6:00 AM to 8:00 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–10:30 AM
  • 2 restaurants

Traveling with children

  • Children's menu

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Communal living room
  • Lockers available

Accessibility

  • Elevator
  • Wheelchairs available on site
  • Closed captioned TV
  • Portable shower seat
  • Grab bar in shower
  • Transfer shower
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 52-inch Smart TV
  • Premium satellite channels

Home comfort

  • Heating (climate-controlled)
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage
  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

SANTO PLACER - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
ZAZA 360 - This rooftop bar specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
ITZA WHISKY LOUNGE - This tapas bar specializes in local and international cuisine and serves dinner only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way, maximum occupancy 3)

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Itza Internacional Cuenca

Frequently asked questions

Does ITZA Hotel Boutique Internacional offer free cancellation for a full refund?

Yes, ITZA Hotel Boutique Internacional does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at ITZA Hotel Boutique Internacional?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at ITZA Hotel Boutique Internacional?

Sorry, there's no onsite parking at ITZA Hotel Boutique Internacional.

Is airport shuttle service offered by ITZA Hotel Boutique Internacional?

Yes, an airport shuttle is available from 6:00 AM to 8:00 PM on request. The charge is USD 25 per vehicle one-way.

What are the check-in and check-out times at ITZA Hotel Boutique Internacional?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

Are there restaurants at or near ITZA Hotel Boutique Internacional?

Yes, there are 2 onsite restaurants, featuring alfresco dining and local and international cuisine.

What's the area around ITZA Hotel Boutique Internacional like?

ITZA Hotel Boutique Internacional is a short 8-minute walk from Gaspar Sangurima Tram Station and 2 minutes' walk from New Cathedral of Cuenca.

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Reviews

ITZA Hotel Boutique Internacional Reviews

9.6

Exceptional

9.8

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities

Popular mentions

Restaurant
Store
Location

Reviews

Verified

10/10 Exceptional

I’m so glad I picked this hotel for my first visit to Cuenca. It’s got a great location in the historic part of town. The staff was wonderful from check-in, assisting with activities/cabs, room service, and meals. The included breakfast offered so many custom choices. I would definitely return to this property and highly recommend it.
Paul, 7-night trip
Verified

10/10 Exceptional

The staff was absolutely great, accommodating us and helping us out. We arrived very early, and they did their best to get us into a room ASAP instead of making us wait all day. The room was very nice, and the restaurant's superb food was some of the best around.
Ace, 2-night trip
Verified

10/10 Exceptional

This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Rosana, 6-night trip
Verified

10/10 Exceptional

The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Thomas, 4-night trip
Verified

10/10 Exceptional

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Ivelisse, 1-night trip
Verified

10/10 Exceptional

Beabar.utiful view from the rooftop
Tina, 1-night trip
Verified

10/10 Exceptional

ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.
Verified

10/10 Exceptional

Everything was fabulous! Everyone was super helpful.
Heidi, 2-night trip
Verified

10/10 Exceptional

Great intimate boutique hotel, in the middle of everything.
thomas, 3-night trip
Verified

10/10 Exceptional

Enjoyed our stay.....

ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again.
4-night trip
Verified

10/10 Exceptional

Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.
Verified

8/10 Very good

Very good
Verified

10/10 Exceptional

I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Richard, 3-night trip
Verified

4/10 Fair

Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.
Verified

10/10 Exceptional

Positivos: - La ubicación es única, a unos pasos de la catedral. - El desayuno muy bueno y variado - La atención del personal muy buena - La vista del bar es muy bonita, se ve la catedral a unos metros. El único problema es que tienen prendidos los calentadores y te arriesgas a cambios de temperatura. Negativo: - Por tener el sueño ligero, solicitamos una habitación silenciosa, de las opciones había unas sin ventanas.... seleccionamos esa!!... error... resulta que estaba en el primer piso al lado de la gerencia. Desde las 8 de la mañana hasta las 9:00 de la noche y escuchas todas las pláticas y risas de las reuniones de la gerencia. Les dijimos en recepción y nos ofrecieron cerrar la puerta. Nunca lo hicieron - El cubo de las escaleras da a la recepción y a TODAS horas entran los huespedes y NO TIENEN un letrero que bajen la voz, se escuchan todas las risas y plática de los huespedes que llegan
Luis Ernesto, 3-night trip
Verified

10/10 Exceptional

Hermoso y cómodo. Personal muy cordial
Juan, 1-night trip
Verified

10/10 Exceptional

Hermoso hotel y ubicación
Belen, 3-night trip
Verified

10/10 Exceptional

La verdad todo estuvo excelente, la atención del personal, las habitaciones, la limpieza y el desayuno.
Pedro, 1-night trip
Verified

10/10 Exceptional

Excelente atención, el desayuno muy rico. Todo estuvo muy bien
Roberto, 2-night trip
Verified

10/10 Exceptional

Exceptionnel

Fantástico
Bruno, 1-night trip
Verified

10/10 Exceptional

Vale la pena

Una grata sorpresa en Cuenca: un boutique hotel que combina encanto y comodidad. La decoración es de muy buen gusto, la ubicación es extraordinaria y la infraestructura, sorprendentemente moderna, se integra de manera armoniosa en una casa de arquitectura antigua. ¡Altamente recomendado!
Ricardo, 2-night trip
Verified

2/10 Poor

El cuarto muy pequeño no es para cuatro peormente para cinco. Ademas indicaron que no incluia impuesto ni servicio que expedia estaba equivocado en la tarifa. Un engaño
Fernando, 3-night trip
Verified

10/10 Exceptional

Es realmente un boutique hotel de lujo en todos los aspectos. Calidad de sabanas almohadas toallas. Desayuno a la carta incluido. Detalles como al haberseme quedado mi afeitadora, fueron a la farmacia y en 10 minutos me trajeron una de cortesía. Eso es lo que uno espera de un hotel de lijo...felicitaciones
FERNANDO, 1-night trip
Verified

10/10 Exceptional

Un hôtel très proche du centre ville et pourtant offrant un calme idéal. Très beau! Le personnel très sympathiques. Le petit déjeuner excellent et chic.
Gabriela, 4-night trip
Verified

10/10 Exceptional

Excelente
HECTOR, 1-night trip