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Hotel Promenade

3.5 star property
Family-friendly hotel in Mbombela with outdoor pool and restaurant

Choose dates to view prices

Experience the perfect blend of relaxation and recreation at Hotel Promenade. Unwind by the poolside bar, indulge in a meal at Town Hall Restaurant, or take advantage of dry cleaning/laundry services. With an outdoor pool, free self parking, tennis courts and supervised childcare available nearby.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Pool
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • Room service
  • In-room childcare
  • Conference center
  • Business center
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Satellite channels
Desk
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

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includes taxes & fees
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About the neighborhood

Map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200

What's nearby

  • Nelspruit Market - 5 min walk - 0.5 km
  • Busamed Lowveld Private Hospital - 10 min walk - 0.9 km
  • Nelspruit Crossing Mall - 15 min walk - 1.3 km
  • Ilanga Mall - 3 min drive - 3.4 km
  • Nelspruit Private Nature Reserve - 5 min drive - 4.9 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

Restaurants

  • ‪Orange Restaurant - ‬3 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Steers - ‬3 min walk
  • ‪Roman's Pizza - ‬2 min drive
  • ‪Chicken Licken - ‬6 min walk

About this property

Hotel Promenade

When visiting Mbombela, Hotel Promenade is a great choice to consider. Guests can take a dip in the outdoor pool or grab a bite to eat at Town Hall Restaurant, which serves breakfast, lunch, and dinner. Other highlights include a poolside bar, a fitness center, and a terrace.

At a glance

DONE

Hotel size

    • 71 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1950
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Town Hall Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Hotel Bar and Terrace - Onsite bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately ZAR 140 for adults and ZAR 55 for children

Renovations and closures

This property is closed from October 19 2022 to October 18 2024 (dates subject to change).

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Policies

This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

Is Hotel Promenade currently open?

This property is closed from October 19 2022 to October 18 2024 (dates subject to change).

Does Hotel Promenade offer free cancellation for a full refund?

Yes, Hotel Promenade does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Promenade?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Promenade?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Promenade?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Promenade?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 10 AM.

What is there to do at Hotel Promenade and nearby?

Practice your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.

Are there restaurants at or near Hotel Promenade?

Yes, there's an onsite restaurant, Town Hall Restaurant.

Does Hotel Promenade have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Promenade like?

Hotel Promenade is in the heart of Mbombela, a short 17-minute walk from Nelspruit Crossing Mall and 6 minutes' walk from Nelspruit Market.

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Reviews

Hotel Promenade Reviews

7.4

Good

7.8

Cleanliness

7.6

Location

7.8

Staff & service

7.2

Property conditions & facilities

Reviews

8/10 Very good

コスパ良し。

場所が良くて部屋も広め。食事も良い。部屋でのネットも問題なし。しかし時々フロントに感じの悪い男の人がいる。
1-night trip

6/10 Good

standard hotel in a great location.

hotel in a good location. however the service needs to be improved.
Mohamed, 2-night trip

10/10 Exceptional

Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
3-night trip

8/10 Very good

Ms Lebogang

Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
lebogang, 1-night trip

8/10 Very good

Regular relação custo benefício.

Café da manhã bom, estilo inglês (ovos, linguiça, tomate, bacon, cogumelos, geleia, etc), porém repetitivo. Internet nos quartos de péssima, péssima qualidade. Quarto espaçoso. Área local perto de algumas lojas e supermercado. Bom no geral.
João Paulo, 3-night trip

8/10 Very good

Complaint on rate

When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Sagar, 1-night trip

8/10 Very good

It was a warm, comfortable and a nice stay

Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Paul, 2-night trip

8/10 Very good

Best time

It was so good and security is valued and friendly staff
Sibongi, 1-night trip

2/10 Poor

Noise and unhappiness

I booked for a double bed but I was given a twin. There was noise.
2-night trip

8/10 Very good

Hotel Prominade

Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.
Nkosithethile, 3-night trip

10/10 Exceptional

Parfait comme nuit étape en centre ville

Nuit étape entre le parc Kruger et l'aéroport de Johannesburg. Excellent rapport qualité prix. Très beau bâtiment jouxtant un centre commercial. Je recommande vivement cet hôtel.
Dominique, 1-night trip

2/10 Poor

Hotel Promenade needs to really improve

Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.
Musa, 2-night trip

6/10 Good

No hot water!!
Daniel, 1-night trip

8/10 Very good

Netter Service. Umgebung sehr gefährlich, wurden per Security zum Essen begleitet.
Carolin, 1-night trip

8/10 Very good

More than met our expectations.

The hotel is safe and secure. Food and service more than met our expectations.
Neil, 1-night trip

8/10 Very good

Boa localização e bom custo-benefício. Fica a desejar um pouco no conforto do quarto e no café da manhã.
1-night trip

6/10 Good

Somewhat disappointed

The overall view and stay was good. However breakfast was a real disappointment. Not only was the variety small but the state of the hot plates where the food was served on was quite disgusting. Don't know when last the had a good clean. There was also a plate with some condominiums on at the plate where the cooking happens that was also very dirty. The tables outside in the 2 days we were there was not cleaned once or chairs put back. The same dirt was on the table for the 2 days.
Peter, 2-night trip

8/10 Very good

I liked the fact that the rooms are very spacious and nice however, I feel like there can be more that can be done about the bathrooms... They need to be renovated.
Vinolia Lerato, 3-night trip

8/10 Very good

機会があればまた滞在したい。

中心地にあり、モールにはない現地のお店が周辺に多くあり良かった。コスパ良し。
1-night trip

8/10 Very good

It was okay..
MASHUMI, 1-night trip

8/10 Very good

Nation

It was great, I really enjoyed nd the stuff was very nice, nd the food of course.
Sydney, 2-night trip

8/10 Very good

Wifi não funcionou
1-night trip

4/10 Fair

not the greatest stay ive ever had

the location is not great and is in a very dirty area. There is a nightclub across the road that makes a lot of noise and the windows are not double glazed. The TV quality is terrible with very little selection. The breakfast was not enjoyable at all and the bathrooms in the breakfast hall were not looked after well. Beds were uncomfortable although clean, shower had very little pressure and the hot water only got hot enough that you didn't need to use the cold water. There is no water or milk in the bar fridge, only powdered milk is supplied.
2-night trip

8/10 Very good

Goed hotel, op loopafstand van het (winkel) centrum
Marjon, 1-night trip

6/10 Good

What time does the Restaurant really close?

It must have been a great place before, but time has taken its toll. Still probably the best place to stay if you have to in Nelspruit. According to the website the restaurant is open until 22:00 but we arrived at 21:25, after a 15hour trip and was told they are closed. They said the internet stated a wrong time. After some begging we at least got a burger out of them. So either they dont have the right times on the website or they wanted to close early. a Pain for a tired traveller. If I ever have to go to Nelspruit again, I would still go there again.
1-night trip