- Check-in was delayed until 10:00 PM due to a system outage that staff admitted had been ongoing for three days, with no communication or contingency plan in place.
- On May 29, our key card stopped functioning due to continued system failures, making us late for a dinner following our daughter’s graduation.
- Basic amenities, such as slippers, were unavailable. Staff merely stated they were “out,” offering no solution. This failure was unrelated to any system outage and reflects a lack of guest care.
- The 'Do Not Disturb' sign was hung on the door at all times, yet hotel staff repeatedly opened the door and entered without consent, which is a serious violation of guest privacy.