Terrible bed, floors wore out and damaged, breakfast empty by 830 in the morning.
Bathroom moldy. Not clean.
Bruce
Bruce,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Leabed
Leabed,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Mark or Priscilla
Mark or Priscilla,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 26 日
Room and view was great, service desk not very friendly but cleaning staff was great and very helpful. The only really bad thing I have to say was the hot water was just warm .
Tonie
Tonie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Better if things matched
The picture of the hotel did not match the one online. Noisy being right next to main rd. Pool and hot tub needed to be cleaned and pool would have been nice if heated
Glenn
Glenn,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 25 日
The property is a bit run down. Hot tub did not work. The concrete ramp running up to rooms is crumbling looks like a health hazard. Tv was not good. Picture fuzzy hardly any channels.
Terri
Terri,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 23 日
My family enjoyed the the friendly service from Megan and the staff at the Gatlinburg River Inn. The Room was satisfactory the beds were comfortable, sheets and bedding clean. The bathroom was clean and well equipped with towels and body soap,shampoo and conditioner. Hair dryer the normal amenities. The pool and hot tub were a bit dated but working and clean.
The location is perfect right next to the water. Right in walking distance from everything. A nice chill area next to the water with fire pits and chairs. Very cool and peaceful. Breakfast fare was average and nice selection.
I do have some suggestions for The Gatlinburg River Inn. A smoking area added to the office side of the building. As it is a great inconvenience to have to walk all the way around the building to go out for a quick smoke. You can not smoke on your balcony. The only other suggestion I have is please upgrade the quality of your toilet paper.
I would recommend this place and I would stay again. Thank you to the great ladies in the office you are tops in my book.
Amber
Amber,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Larry
Larry,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 18 日
Not terrible
Booked 5 nights. It had a nice view. The breakfast was limited including compared to similar stays Ive had. Water pressure wasn't bad. Most of the staff seemed friendly. I had difficulty getting my room refreshed. I called twice over 2 days and my sheets weren't changed even though we accidentally got some pieces of the dead ants that were on the floor wgen we entered the room on the bed. When the beds weren't done after the second request, we spoke to the staff member at the front desk and he informed me he doesn't "do housekeeping" but we as the guests could. We wanted clean linens without bug parts on them. He gave us replacement linens and told us where to take the dirty linens. My mother is disabled so I was grateful that the guest in the room next door was able to help me change the sheets. The linens were stained (urine?bleach?) but appeared washed. We spoke to the manager the following morning and she was friendly but denied seeing the bugs, however, after my second request for housekeeping they were gone. After my third request, they did provide more housekeeping services but left the wash rags in the tub. Overall, it wasnt terrible. The beds in the queen double were comfortable. I didn't see any other pests etc. The balcony view was really nice.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 16 日
Kevin
Kevin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Julie
Julie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Jane
Jane,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Mountain stay
We stayed on the fourth floor had the balcony of the river. I liked it because it did not have carpet in the room. Everything was clean and comfortable. They had a hot breakfast eggs, gravy biscuits, and meat and waffles. Very close to the town of Gatlinburg. You can walk or there’s a trolley ride outside to pick you up.
Neena
Neena,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 11 日
Robert
Robert,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Holly
Holly,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 11 日
Gatlinburg stay.
The hotel is in a great location. The carpet by our room was filthy and we had no closet with hangers or an ironing board. The bathtub is very dated and needs replaced. The breakfast was good. Some oatmeal and pastries would be a nice addition.
Barb
Barb,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 9 日
Great location
Room was clean and comfortable. Location was excellent. The outside needs some care. Loved being on the water and on the trolley stop. Walked across the bridge for a great dinner at their sister hotel.
Becky
Becky,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 8 日
Not very good
Walls are paper thin , could see the outside when the door was shut to the balcony
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Great stay, amazing views
Brought my 9-year-old daughter here with me. We had a blast. The river outside the private balcony was perfect. It's located a little bit outside of Gatlinburg so you miss the hustle and bustle... Which was awesome for us. We had a little walk but we didn't mind that. Great place and we'll stay there again.
Jay
Jay,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 5 日
Ok for one night
Ok for the price. One night stay. Could have been cleanier. Talked to front desk to let them know my concerns.