Staff were very rude not informative very upset about this stay
Jordon
Jordon,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 21 日
Miguel
Miguel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 18 日
Brooke
Brooke,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 17 日
The place was roomy very spacious and very elegant.
My Wedding day disaster 5th floor no water pressure no hot water and the toilet didn't work.
Plumber never came to fix the toilet and Complained and GM is not responding.
Overall a disaster on my wedding day.
Rosie
Rosie,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 15 日
Maggie
Maggie,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 13 日
Hotel had water issues. No hot water, no pressure of the water. You can hear through walls, noisy hotel.
Emily
Emily,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 12 日
Jennie
Jennie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 12 日
My Ropm was perfect. Nice, clean and well organized with its arrangement. The bed looked soft, but it was a weird lumpy spring effect. Didn't get much sleep to due to not getting comfortable. But i am a person who prefers firm mattress over soft.
The hotel was beautiful and charming. The front desk staff was great.
The continental breakfasts was ok. Basic foods and selections were present such as. Juices/ coffees. Cereal with two types of milk just missing some type of dairy free choice. Toast variety and a muffin w1s available. Some bowls of fruit were nice. And there was a yogurt machine. Which i had to skip. The waffle machine was ready to go.
The kitchen staffing seemed pretty busy preparing food. No eggs, no potatoes no breaded chicken chunks. We must of arrived after a rush. The second round I did get some eggs later and a few potatoes i scraped up and the last of chicken pieces. Poor people behind me didn't get anything. The third time thru i got some potatoes and chicken for my spouse. I do say this thise small portions were very good and tasty just wish i had a proper portion.
The lobby and eating area was spacious and clean.
Checking out was very easy. The parking lot was decently easy to move about. Never understood the parking fees policy. Since not in an actual parking structure or valet parking being available. I am assuming its to ensure a safe spot and preventing a accident tow. This hotel is in a city atmosphere, access to stores is easy.
Donald
Donald,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 11 日
Alan
Alan,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 9 日
Requested for clean towels 2 consecutive days. Was told it both times ok. Towels were never delivered
Steven
Steven,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 20 日
Allison
Allison,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 7 日
If you’re headed there and need to turn left you have to make a u-turn on a really busy street to enter the parking lot. That sucked. Also, the buildings surrounding the hotel have graffiti and look sketchy. The hotel itself was okay and the breakfast was fine, but the surrounding area would make me not book here again
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Stanley
Stanley,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 20 日
Muy buena opcion
El hotel esta muy bien, limpieza en general muy bien, la atencion del personal en general super bien:
Un detalle que no hacen el cuarto diario
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Great Customer Service
John Olivera was amazing! Multiple times, I witnessed customers issues solved in a timely manner and executed professionally. Great attitude and super helpful.
Michael
Michael,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Stanley
Stanley,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 18 日
Infelizmente eles pecaram nos cuidados com os hóspedes.
Fiz uma reserva para 04 pessoas. Chegando lá após um dia inteiro de passeio pela Disneyland às 11:30 da noite, só haviam 03 toalhas e não tinha roupa de cama para o sofá-cama extra. Tive que ir lá embaixo buscar essas coisas.
Café da manhã bem básico e até mesmo o ovo estava “aguado” e estranho. Enfim não volto nem de graça.
Carla
Carla,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 15 日
Muy buena opción.
Muy limpio, instalaciones muy nuevas, tranquilo. Desayuno esta normal como todos los desayunos continentales. El cuarto que rentamos contaba con refrigerador, tostadora, micro ondas, lavaplatos y trastes. La alberca está muy pequeña pero no era nuestro objetivo así que está bien.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 15 日
Stanley
Stanley,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 12 日
Hannah
Hannah,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 10 日
Great Customer Service
Damon
Damon,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 8 月 6 日
Didnt get the room I had seen on the app they gabe me a small one when i had gotten a suite plus front desk manager was so rude and didn't help out with anything so i will never go there again
vianet
vianet,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 8 月 6 日
This place is very unprofessional. We didn’t receive a call or email saying our room was unable due to a “maintenance issue.” until we arrived there. Keep in mind we came from like a 3 hour road trip. We arrived at the hotel after being tired of being with family and we have kids with us. We arrive to a room that wasn’t even a suite. It only had one small bed. I had previously purchased a room 2 weeks in advance with 2 beds and a sofa which is a suite. They charged me for this and gave me a completely different room. Even when we complained and said it wasn’t the right room we were transferred to a “suite” but it still had only one bed. It also completely smelled like weed. We have kids and elderly people with us. The front said all we can do is “spray air freshener” to help the smell?? This is unacceptable . It was already late at night. We all just wanted to sleep. We couldn’t get a different hotel, and we were told the only way to get a refund was if we left somewhere else. This is so stupid.