Dear [Hotel Management/Guest Relations Manager],
I hope this message finds you well. I would like to bring to your attention several concerning issues I encountered during my recent stay, which I believe require immediate attention and improvement.
Firstly, I observed that the staff appeared to be insufficiently trained in guest service. Their interactions lacked professionalism and care, with frequent responses such as “no sir,” “sorry sir,” or “not possible sir,” which left a negative impression.
In addition, I reported an issue with the air conditioning in my room that was not resolved for two consecutive nights. The in-room refrigerator was also non-functional. Despite multiple reports, no corrective action was taken, and it seemed that guest concerns were being disregarded.
I left my room 07:45 am and return 06:00 pm my room wasn’t arranged or cleaned
Moreover, valet parking service was unavailable at 8:00 AM when I needed my vehicle. A security guard simply handed me the keys, and I had to walk in the heat to the underground parking area to locate my car myself. To my shock, I found an unexpected and unacceptable situation beside my vehicle (please refer to the attached photo).
This experience was deeply disappointing and not in line with the standards I expected. I trust you will take this feedback seriously and implement the necessary training and service improvements to ensure future guests do not face similar challenges. Unbelievable !!!