Our experience was extremely disappointing. Although the property is new and beautifully decorated, with a privileged location and beach, good rooms and food, the level of service was unacceptable.
It started with the expensive private transfers booked through the hotel. On arrival, the taxi was not waiting, the boat was a third-party vessel rather than the hotel boat we had paid for, and no transfer was waiting at Stari Grad. The concierge then forgot our request for a private boat tour, requiring us to follow up the next day, and eventually booked us on the wrong tour. Pool and beach service was equally poor, and even arranging a taxi involved long waits and repeated follow-ups.
The worst happened on departure. That morning, we reconfirmed our expensive private boat transfer to Split with two staff members, having already confirmed it by email. When we returned to leave, we discovered THEY HAD FORGOTTEN TO BOOK IT. With a flight to catch and no boat available, they eventually found a small improvised speedboat an hour later. The ride was extremely bumpy and uncomfortable, we and our belongings arrived wet, and we had to rush to avoid missing our flight.
The price is completely incompatible with the service. Staff seemed unprepared, understaffed and often unhelpful. I cannot recommend this hotel. Even if cost were irrelevant, no guest at a hotel positioning itself at this level should receive such service.