The staff was friendly and check-in was quick and easy. Located near lots of food choices.
Mary
1 晚家庭旅行
10/10
Let us check in early after a long day of driving.
James
1 晚家庭旅行
10/10
Everything was clean and bathroom handicap accessible was great. Friendly staff and breakfast offerings.
Scott
1 晚家庭旅行
6/10
There was a very strong musty smell in the room that was quite overwhelming. The base of the beds were ripped and torn. This conditioned was clearly visible when entering the room and because of the way the beds were made up. It felt very shabby and not well maintained. The refrigerator also looked like it had been dragged behind a car for about 10 miles.
真实旅客
1 晚行程
10/10
Morgan
2 晚家庭旅行
10/10
We had a wonderful time. The Staff were all so nice. We enjoyed breakfast at the hotel. We enjoyed Gardendale and visited a few stores. There are numerous places to eat.
Debra
2 晚家庭旅行
6/10
Very poorly maintained property. Stained furniture, soiled walls, furry substance growing in AC vent, and mold growing on anti-slip mat for the shower. Parking lot in poor shape, pot holes and broken asphalt.
Jeff
4 晚商务旅行
8/10
Extremely friendly and helpful staff. Beds were reasonably comfortable and the continental breakfast was a plus. Cosmetic issues such as tattered bed frames, peeling paint, stains on walls, and the jerry rigged shower rod (by way of cotton swabs wedged between the wall and rod) made the cost of the stay a little overpriced in my opinion.
真实旅客
4 晚家庭旅行
8/10
JUAN CARLOS
1 晚商务旅行
4/10
Front clerk working 11-7am was a friendly, helpful and attentive. Front day clerk was rude, not helpful and used a nasty tone when my husband inquired about pool and using outside tables. We needed to shorten our stay due to a family matter and she couldn’t help but referred us to the third party we booked it through. We contacted them, they in turn had to contact the hotel, day clerk refused to let us cancel the one day for a refund per he Hotel.com agent. We will never stay at your facility again.
Michael
3 晚行程
6/10
The hotel was very nice from the outside so we were very hopeful our stay was going to be nice. Once we checked in we realized that the room we were given was extremely small. We tried to set the AC unit by gradually lowering the temperature but the unit kept turning on and off, never actually cooling down the room. We asked to be re-located and were told the place was sold out. We were never given a different room throughout our stay. I would like to thank the hotel representative who worked the midnight shift, she was very empathic to our situation and she tried to get us moved. She truly is a great representative for the hotel and should be commended. The pool which is part of our deciding factor of our stay at the hotel was never opened. The front desk said it’s not in season. It was (88 degrees). We had to cut our stay early, due to a family emergency and I am very pleased to say the Manager was VERY helpful in assisting us with this request along with my representatives from Hotels.com. We are grateful for their assistance. Overall, I would say the hotel is slightly above average.
真实旅客
3 晚结伴旅行
10/10
Ashley
1 晚行程
10/10
Great staff. Nice, clean suite. I'd stay here again.