Our experience at Marriott Aravali was quite disappointing and did not meet the standards we expect from a Marriott property.
We had reserved a baby cot in advance and were repeatedly assured that it would be set up. However, no one ever brought or installed it. Late at night, after multiple follow-ups, we were informed that no baby cot was actually available, which was extremely inconvenient while traveling with an infant.
The check-in experience was equally frustrating. Despite arriving on time, we were not allowed to check in until around 5:00 PM, which is far later than the expected check-in time.
The property appeared to be fully booked, and unfortunately, the staff seemed overwhelmed. They struggled to manage the crowd, resulting in long waits and an overall sense of chaos throughout the property.
The dinner buffet was quite average and did not justify the expectations associated with a Marriott hotel.
Another surprising drawback was the lack of basic amenities. There was no hair dryer in the bathroom, and even after repeatedly calling the reception from our room, no one answered or responded to our requests.
Overall, the service was unfriendly, unresponsive, and poorly managed. While the property itself has potential, the lack of organization, delayed check-in, poor communication, and inadequate guest service made for a very disappointing stay.