Relax in style at Hotel Cartagena Plaza, an upscale family-friendly hotel near Bocagrande Beach. Indulge in a breakfast buffet, unwind with spa treatments, and enjoy the two on-site restaurants or take some time to lounge by the outdoor pool.
Plaza Bocagrande Commercial Center - 15 min walk - 1.3 km
Castillo Grande Beach - 17 min walk - 1.5 km
Getting around
Rafael Nunez Intl. Airport (CTG) - 19 min drive
Restaurants
Ely Café - 2 min walk
Leña Y Carbón - 4 min walk
Juan Valdez Café - 1 min walk
Caffe napoli - 4 min walk
Café Quindío - 2 min walk
About this property
Hotel Cartagena Plaza
Hotel Cartagena Plaza is a great choice for your beach stay in Cartagena. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center. Restaurant Le Place serves breakfast, lunch, and dinner. Other highlights include a nightclub, a poolside bar, and a snack bar/deli. Fellow travelers say great things about the helpful staff.
All inclusive details
All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
At a glance
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Hotel size
311 rooms
Arranged over 18 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Up to 4 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Parents must have child's birth certificate and photo ID*
No cribs (infant beds)
Babysitting*
Children's club
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
Wheelchair-accessible parking on site
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Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:30 AM–10:00 AM
Restaurant
Bar/lounge
Poolside bar
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's club
Playground
Babysitting (surcharge)
Working away
24-hour business center
Meeting room
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach towels
Pool loungers
Romance packages
Facilities
2 buildings/towers
Built in 1993
Safe-deposit box at front desk
Fitness center
An outdoor pool
Arcade/game room
Nightclub
Banquet hall
Accessibility
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Home comfort
Air conditioning
Sleep well
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Free local calls
More
Daily housekeeping
In-room safe
Water-efficient toilets only
Special features
Dining
Restaurant Le Place - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
Children & extra beds
Babysitting is available for an extra charge
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Cartagena Plaza
Cartagena Plaza Hotel
Hotel Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena
Frequently asked questions
Does Hotel Cartagena Plaza offer free cancellation for a full refund?
Yes, Hotel Cartagena Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Cartagena Plaza?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Cartagena Plaza?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Hotel Cartagena Plaza?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Cartagena Plaza?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (4-min walk) is nearby.
What is there to do at Hotel Cartagena Plaza and nearby?
Hotel Cartagena Plaza has a nightclub and an outdoor pool, as well as a fitness center and an arcade.
Are there restaurants at or near Hotel Cartagena Plaza?
Yes, there's an onsite restaurant, Restaurant Le Place.
What's the area around Hotel Cartagena Plaza like?
Hotel Cartagena Plaza is located on the waterfront in Bocagrande, a short 13-minute walk from Plaza Bocagrande Commercial Center and 13 minutes' walk from El Laguito Beach.
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Reviews
Hotel Cartagena Plaza Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.2
Cleanliness
8.6
Location
7.8
Staff & service
7.4
Property conditions & facilities
Popular mentions
Service staff
Room
Food
Beach
Air conditioning
Location
Restaurant
Lobby
Store
Children
Reviews
Verified
8/10 Very good
Jan 26, 2026
Courteous staff. Buffett very good
todd
todd, 5-night trip
Verified
10/10 Exceptional
Nov 4, 2025
The hotel is at an excellent area facing the beach from one side and the skyline view from the other. Staff are exceptionally friendly. Rooms are clean with comfortable beds. You can walk and find restaurants, shopping center and pharmacies. Overall, i recommended for families as well as individuals.
Cory
Cory, 4-night trip
Verified
8/10 Very good
Feb 24, 2025
Good location easy check in & out
Maria C
Maria C, 5-night trip
Verified
10/10 Exceptional
Jun 11, 2024
Staff was nice and hotel was always maintained clean.
Ayded
Ayded, 7-night trip
Verified
10/10 Exceptional
May 7, 2025
Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.
Vitaliy
Vitaliy, 7-night trip
Verified
10/10 Exceptional
May 5, 2024
We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service
Roberto
Roberto, 10-night trip
Verified
8/10 Very good
Nov 17, 2023
Staff was wonderful
Romy
Romy, 4-night trip
Verified
10/10 Exceptional
Mar 3, 2024
Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.
Stateson
Stateson, 12-night trip
Verified
10/10 Exceptional
Jan 15, 2025
The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!
Rosalía Kathy
Rosalía Kathy, 4-night trip
Verified
6/10 Good
Jul 2, 2024
I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.
ANA
ANA, 7-night trip
Verified
10/10 Exceptional
Dec 15, 2023
I like the attention the service ..
Marvin
Marvin, 5-night trip
Verified
2/10 Poor
Jan 1, 2024
The hotel have everything. But nothing work properly. Breakfast. Gym etc.
Luis
Luis, 6-night trip
Verified
8/10 Very good
Dec 6, 2024
Maintenance
Good experience all around
asked for my air-condition to be checked they never bothered
jasvinder
jasvinder, 4-night trip
Verified
8/10 Very good
Apr 28, 2024
Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic
Chris
Chris, 7-night trip
Verified
4/10 Fair
Jun 23, 2024
The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star.
Isha
Isha, 11-night trip
Verified
6/10 Good
Feb 10, 2024
Overall its a nice place.
Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites.
Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.
Chanda
Chanda, 4-night trip
Verified
8/10 Very good
Mar 30, 2024
I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.
Shalanyuy Ayeh
Shalanyuy Ayeh, 4-night trip
Verified
10/10 Exceptional
Dec 30, 2023
The good:
- service staff
- VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc.
- beautiful room despite some visible aesthetic damage here and there
- close proximity to beach & stores/restaurants
- free breakfast butlers lounge area
Negatives:
- by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town
- rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view
- free breakfast was mediocre not enough meat-free options
Overall 5/5
hasib
hasib, 7-night trip
Verified
4/10 Fair
Jun 19, 2025
I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading:
Beach umbrellas and chairs are not included – you have to pay extra.
The “minibar” is just an empty fridge – it doesn’t contain anything.
The all-inclusive plan only covers the buffet. The other two restaurants require additional payment.
So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing.
On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay.
I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.
Delia
Delia, 8-night trip
Verified
4/10 Fair
Dec 30, 2024
Pictures can lie
Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...
John Freddy
John Freddy, 2-night trip
Verified
10/10 Exceptional
May 12, 2025
Really enjoyed my stay
Tawana
Tawana, 4-night trip
Verified
10/10 Exceptional
Jul 6, 2025
I like the hotel the pool is a little small but overall good
Escarlet
Escarlet, 3-night trip
Verified
10/10 Exceptional
May 13, 2023
Excellent customer service, good food and excellent location
eddy
eddy, 4-night trip
Verified
4/10 Fair
Aug 17, 2025
I choose this hotel because Is rated 5 stars ,but it doesn't even reach 4 . Almirante Cartagena Is rated 5 stars and is a really good and nice place . Defenily 5 stars .