Since our last visit to Dubai and stay at Carlton Dubai Creek (4 times), seems like the service at the hotel has be seriously degraded! Sad but true.
The bathroom in our room had the shower cubicle leaking badly? Also some of the staff members are somewhat unfriendly and seemed aggressive with there response to our reports of issues with the room.
However, some staff members were pleasant and helpful.
Unfortunately we won't be staying there for our next visit to Dubai.
Raamy
7 晚家庭旅行
2/10
Je paye une pour une réservation famille avec 2 adultes et deux enfants et on me facture les lits supplémentaires pour enfants.
J’estime que si ma reservation comporte les informations nécessaires à la tarification de l’hôtel on ne doit pas avoir de supplément si il n’y pas de service supplémentaire demandé.
Inan
1 晚家庭旅行
8/10
fozy
9 晚行程
6/10
Subhadipta
1 晚行程
10/10
Good location, very friendly and helpful personal, big and comfy rooms, breakfast could be better
Barbara
5 晚商务旅行
8/10
Harun
3 晚行程
6/10
Harun
3 晚结伴旅行
6/10
Quite old, poor breakfast, garage access and not convenient.
Most of the staff is friendly and the room I got was very big (more like a service apartment). I got a kitchen but no cutleries.
imad
7 晚商务旅行
6/10
The sink in the main bathroom was leaking quite badly underneath. I reported this to the front desk and showed the man there a photo of the water gushing out. He said he would tell maintenance that there was a problem in the athroim. He didn't listen to what I told him and didn't like at the photo. The Toilet spray hose was also leaking and I explained this too. The leaks ever got fixed. I also complained about lots of tiny fruit flies which seemed to congregate in the kitchen sink area. I used a whole can of fly spray over the week but theyvstilll kept coming.
The room housekeeper never replaced the coffee sachets and I bought a jar of coffee. The floor was also not very clean, my feet were grubby after walking around in the evenings.
I did like the overlay hotel, it's location and the idea from the rooftop bar were amazing .
It just needs a little bit of attention to detail
K
7 晚行程
10/10
Fadumo
4 晚行程
8/10
Bisher
1 晚行程
8/10
真实旅客
3 晚行程
4/10
Yuta
2 晚行程
10/10
Convenient location, closer proximity to all tourist locations in and around Dubai City
Naveen Kumar
3 晚家庭旅行
4/10
This place is aged and generally feels like someone maximizing return on investment. If you need a place to stay for a night and get a good price then okay but not for extended stays. The team are friendly and helpful which is much appreciated. The breakfast pastries and jams were inedible (ie my kids rather left than eat even basics like jam and bread), water was not hot and bedding synthetic. Our main issue was online we booked rooms advertised with two king beds- they don’t have such rooms which meant we couldn’t properly accommodate our family which was an obvious issue / disappointment.
Adam
2 晚家庭旅行
10/10
Mustafe
2 晚行程
10/10
This is the one of the best hotels in Dubai excellent service and great staff I have been there so many times and love to go back there.
Mowlid
1 晚商务旅行
10/10
Ersan
5 晚商务旅行
4/10
The good thing I liked about this room is that it was very spacious. I felt like I had a mini apartment and that was such a good feeling to have so much space. The bad thing that made it where I would never stay here again is that it was very dirty upon entry. We had to ask somebody to come in and clean it again because the floors had stains the sofa head stained things were not cleaned. They seem to have limited staffing to clean the entire hotel. I think that is why things are not being cleaned properly because you can’t ask limited staffing to do such a huge hotel.This is an older hotel and it shows if you look at the carpet throughout the hotel in the hallways, you’ll see that there are stains everywhere and paint chipping away. I would not stay here again.
stacy
4 晚家庭旅行
8/10
Maricar
4 晚行程
10/10
Teck Wee
2 晚行程
8/10
Riza at the front desk was great as usual. But the property is in need of a bit of renovation. Bathroom tap was leaking and air conditioning need to be checked as cigarette smoke smell was coming through. Also there were a lot of small fruit flies in the kitchen area in the room.