Je ne sais pas par quoi commencer tellement notre séjour a été un fiasco...
- pour commencer notre vol initial a été annulé pour cause d orage. Nous avons été reprogrammé le soir suivant . J ai demandé pour avoir un geste commercial pour la nuit non honorée j ai vite compris que c était peine perdue. Ils me répétaient en boucle : " ce n' est pas la politique du resort de faire un geste commercial !" On repassera pour la compassion !
- nous sommes arrivés tard au resort , après plus de 24 h d attente a l aéroport... Bonjour l accueil , pas le moindre sourire, elle ne nous regarde même pas quand elle nous parle .
- Nous avions réservé une chambre vue ocean. Je vous publie la photo de la vue! 😂 ! Alors ils m expliquent que le manager considère que c est une vue ocean ! On a pas du tout la même conception de la vue ocean ! Les photos sur leur site sont mensongères, ce n' est pas du tout la même vue!
Quand on leur demande ils répètent juste en boucle : " je comprends je comprends" sans même vous regarder !
- une fois dans la chambre il nous manquait le lit pour le 3 ème enfant.. alors qu ils étaient prévenus. Une personne est venue nous apporter un lit pliant avec les draps a cote . A nous de nous débrouiller pour faire le lit.
- le rideau de la baie vitrée cassé .il restait clos tout le séjour. On leur a signalé, aucune réaction
- mes deux fils ont eu des piqures de punaises!
- j ai rarement aussi mal mangé dans leur restaur! Du mauvais surgelé.
passez votre chemin !
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Anna
Anna,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
We enjoyed everything this resort had to offer. Absolutely recommend this place for anyone who wantes to relax and have fun during their vacation. We loved the big suite, the good food and drinks at both restaurants, the pool, the gym, the shop and the best part was the amazing private beach. The one thing that could have been better is the price. It is a bit pricey.
William
William,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 25 日
The resort is beautiful, but since the Sandals closed the marina is very quiet. Golf course is closed. Nothing is close by to walk to.
Carlene
Carlene,6 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 15 日
Grand Isle is a nice quiet resort. The condos are nice, but definitely need some repair and upgrades in certain areas. The staff was friendly, good housekeeping. Restaurant service was quite slow. We were disappointed as the golf course right beside was closed during our stay, and that was one of the main reasons we booked this place. All in all, we would visit again, as long as the golf course is open.
Sheila
Sheila,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Great stay
It was an amazing stay! The staff all around was great! Ceyon was hands down the best staff I have ever had at a hotel. Hotel was amazing. Only thing and that goes for the island is food could be a lot better.
Cody
Cody,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 12 月 28 日
Bel hôtel, chambres spacieuses cependant manque un peu de service mais personnel très agréable
Célia
Célia,4 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2024 年 12 月 25 日
The restaurant for Christmas Eve, Grill On 23, had terrible service. One server was rude and intentionally refused to take our order. After waiting for 30 minutes, despite the restaurant being half empty, she finally started taking our order but deliberately skipped one of us, even if he ordered, leaving them without dinner.
Ana
Ana,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 21 日
Mark
Mark,4 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 20 日
We stayed in a 2 bedroom unit and it was pleasant. We never figured out how to use the vent on the stove and the shower in the master bathroom broke and wouldn’t go off on the second to last day. We reported this to maintenance but they were unable to fix it. So; cold showers for us! There did not seem to be a whole lot to do or see at the property and we were not counseled on activities or excursions. We spoke to Freeman (the fitness instructor) who told us about a tour company and we booked a tour the second to last day (it was very windy and rainy so this was the first opportunity we had to do something like this). We enjoyed the tour very much. We found the staff at the resort pleasant but not over friendly. The beach in front of the resort was not cleaned up (debris) until someone in our party complained. I would not return.
Karen
Karen,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 6 日
clean and beautiful
What a beautiful and very very clean resort!!!
Kristin
Kristin,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 23 日
Beautiful island, the staff was quite friendly.
Chad
Chad,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 21 日
michael
michael,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 14 日
Beautiful beach!
Beth
Beth,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 20 日
The house is beautiful, with a large living area and a nice view. The kitchen has everything you need for cooking, modern appliances, water fountain…etc. We enjoyed canoeing around (there are 12 canoes accessible right down the house), nice swimming pool and well designed external showers. The bedrooms are confortable. There’s enough space to park several cars in front of the house.
Adding to the perfectly designed house, John is a very nice host, very responsive to our needs and sharing useful tips. It’s a 5 stars rental !
Gwladys
Gwladys,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 31 日
My wife and I vacationed at Grand Isle Resort
and Residences in August of 2024. The
one-bedroom villa was nicely appointed and
was roomy. The full kitchen included all the the
utensils and tools needed to cook meals. There
were large windows in the living room and
bedrooms that allowed plentiful natural light.
The bedroom was large and the bed was really
comfortable. The bathroom was large as well
with a large jetted tub, double vanity and a tile
and glass shower. There was ample closet
space and a washer and dryer. The on-site
restaurant (Palapa) had good food and the
service was good as wel. The beach was really
nice with white sand and turquoise/blue water.
We enjoyed our 5 night stay and would return if
we were to visit Exuma again.
Rodney Lynn
Rodney Lynn,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 25 日
Probably the most beautiful Resort on Exuma.
Our interior-design Villa was a perfect interpretation of royal/colonial caribbean style.
The 23th North Restaurant was very good with a very friendly staff (others staff was not so friendly..).
Very good stay with all the comfort. I suggest it.
Gianandrea
Gianandrea,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 23 日
Tutto perfetto, Hotel davvero bello e pulito.
Unica pecca il personale mediamente è poco amichevole e scortese salvo un paio di eccezioni.
Gianandrea
Gianandrea,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 23 日
Truly blown away by how fantastic this place is for couples and families. All villas, not hotel. Excellent finishes on the villas: marble, wood, high end all the way. The two pools are both great, either for families or singles. The beach is white sand and the water turquoise. We ate at 23 North and Palapa. Great service, well done and ample food. This really is five star and I am a tough grader.
Craig
Craig,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 14 日
The property was great…stunning views…great pools…staff was amazing-friendly, professional, helpful.
Frank
Frank,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 8 月 12 日
Although we encountered an issue during check in, Ceyon, who is one of the front desk staff was extremely courteous and did his best to assist us. The acting front desk manager, Alicia, was not helpful and made us feel as though we weren’t justified with our issues or that whatever she offered was enough to pacify the issue with the hotel room that we encountered. We ended up seeing the property manager, Mr. Joe, who was very apologetic and saw to it that we enjoyed our stay.