Does Xkeban Tulum offer free cancellation for a full refund?

Yes, Xkeban Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Xkeban Tulum?

Yes, there are 2 outdoor pools.

Are pets allowed at Xkeban Tulum?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Xkeban Tulum?

Yes, there's free self parking.

What are the check-in and check-out times at Xkeban Tulum?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Xkeban Tulum and nearby?

Xkeban Tulum has 2 outdoor pools.

Are there restaurants at or near Xkeban Tulum?

Yes, there are 2 onsite restaurants.

Does Xkeban Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Xkeban Tulum like?

Xkeban Tulum is in La Veleta, a short 9-minute walk from Holistika Art Walk.

Xkeban Tulum, Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Oct 22, 2025

Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.

Dene, 4-night trip

6/10 Good

Nov 7, 2025

The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.

Wayne, 2-night trip

10/10 Exceptional

Nov 3, 2025

I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.

Yannie, 4-night trip

10/10 Exceptional

Aug 22, 2023

Clean, excellent food Really nice place

Aldo Arturo, 4-night trip

10/10 Exceptional

Jan 10, 2025

Nice vibes, great people. Really liked the room!

Joran, 6-night trip

10/10 Exceptional

Jan 17, 2025

Great people

Juan, 4-night trip

10/10 Exceptional

Jan 15, 2025

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!

3-night trip

10/10 Exceptional

Nov 21, 2022

It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.

Evelyn, 3-night trip

10/10 Exceptional

Sep 21, 2022

Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends

Maria G Aldape, 4-night trip

10/10 Exceptional

Nov 21, 2022

Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!

Joseph, 4-night trip

10/10 Exceptional

Dec 3, 2024

The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!

Merilyn, 4-night trip

10/10 Exceptional

Oct 28, 2022

From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us

ALAIN, 1-night trip

10/10 Exceptional

Dec 5, 2023

Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.

10/10 Exceptional

Feb 1, 2023

I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.

Esmeralda, 4-night trip

8/10 Very good

Jan 4, 2025

Fix the roads

Xavier, 4-night trip

8/10 Very good

Feb 14, 2025

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel

Junissa, 3-night trip

6/10 Good

Oct 21, 2025

My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.

Peter, 4-night trip

10/10 Exceptional

Nov 26, 2022

the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!

Gordon, 4-night trip

2/10 Poor

Aug 6, 2025

we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.

Eduardo, 2-night trip

4/10 Fair

Dec 16, 2023

To loud on weekends could not sleep

lidia, 2-night trip

4/10 Fair

Nov 26, 2022

No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.

Jose, 2-night trip

4/10 Fair

Mar 8, 2024

Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.

Tiffany, 1-night trip

4/10 Fair

Feb 17, 2023

What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.

Kelly, 8-night trip

6/10 Good

Nov 15, 2022

The aesthetic is nice; picture worthy! The basic design room: -very SMALL -lacked storage or any place to lay luggage. -small balcony addition is cute but beware of mosquitoes. -no mini bar & our mini fridge didn’t work (they got it fixed for us) Water Quality: - AWFUL (shower, sink, & pool) - the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang. -we had to brush our teeth and wash our face with bottled water The free included breakfast: -delicious as well as their juice. -option to purchase bowls was great and they tasted good. The staff: -were friendly but not very informative or thorough. - we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.) The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions. Everything within driving distance (25mins or less); except Cancun. I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.

Emily, 3-night trip

4/10 Fair

Jan 23, 2024

I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.

Mario, 3-night trip

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Does Xkeban Tulum offer free cancellation for a full refund?

Is there a pool at Xkeban Tulum?

Are pets allowed at Xkeban Tulum?

Is parking offered on site at Xkeban Tulum?

What are the check-in and check-out times at Xkeban Tulum?

What is there to do at Xkeban Tulum and nearby?

Are there restaurants at or near Xkeban Tulum?

Does Xkeban Tulum have any outdoor private spaces?

What's the area around Xkeban Tulum like?

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Xkeban Tulum Reviews

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10/10 Exceptional

Dene

6/10 Good