Excelente servicio en especial en lobby Jose super atento,
Enrique
Enrique,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
Ying
Ying,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Espectacular el lugar. La decoración muy creativa y linda. Los empleados todos muy atentos y listos a dar información cuando la solicitábamos. Súper amables.
Luzmila
Luzmila,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 11 月 7 日
The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.
Wayne
Wayne,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 3 日
I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.
Yannie
Yannie,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 22 日
Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.
Dene
Dene,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 10 月 21 日
My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.
Peter
Peter,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 26 日
“Nos encantó el hotel, tiene muchísimas amenidades, diseño súper cool y el ambiente está en total mood Tulum. Perfecto si buscas algo más vibrante y con onda. Eso sí, no lo recomendaría si tu plan es solo descansar en silencio, porque la vibra es más social y activa que relajante.” Ideal para pasar en pareja y con amigos! Súper recomendado!
Karla
Karla,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Muy buen hotel
Faustino
Faustino,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Todo estuvo increíble!!!
Dinorah
Dinorah,2 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 8 月 6 日
we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room.
Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for.
We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.
Eduardo
Eduardo,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Lucelia
Lucelia,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 21 日
Talia Isabel
Talia Isabel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Me gustó todo, el servicio y la atención al cliente es 10 / 10 desde la recepción hasta el roof. Me gustó que el mismo personal trata de llevar el nombre del
Hotel en alto y lo que más me gustó la leyenda y todo lo que te atrapa en el hotel, recomendado 10000/10000, yo regreso sin preguntar.
Michael
Michael,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 15 日
Xkeban avril full spirituel hotel
La musique sur le toit jusqu’à 11h le week end on savait pas
Les murs ont des oreilles
Monia
Monia,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 14 日
Lovely
The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Junissa
Junissa,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Great people
Juan
Juan,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Must go!
So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Nice vibes, great people. Really liked the room!
Joran
Joran,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 9 日
Nikita
Nikita,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
en la selva, pero tambien de la ciudad, excelente
desde la recepcion, fue muy calida, agil y me ofrecieron una bebida de cortesia. ayuda con el equipaje y amabilidad en especial de Exequiel
Luis
Luis,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 5 日
La chica que atiende el roof y la cafetería es lo máximo
Silvia
Silvia,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 4 日
Fix the roads
Xavier
Xavier,4 晚行程
Orbitz真实住客点评
10/10 绝佳
2024 年 12 月 3 日
The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!