The staff was unfortunately not very welcoming, lacking kindness and a smile. The apartment was fine, with a nice view of St. Mary’s Church, but there was a strange, unpleasant smell in the room.
The real disaster was breakfast – flies on the cold cuts, dried-out cheese. This is an absolute scandal for a 5-star hotel. On top of that, there was complete chaos: the waitress insisted that breakfast was not included in the rate, although it obviously was – it had to be clarified at the reception desk.
An even bigger issue occurred at check-in. Although the stay was fully prepaid, I could not check in without providing a credit card number, which was then entered into the hotel’s system. This was not a standard pre-authorization hold but permanent storage of card details. If I hadn’t had a credit card, I wouldn’t have been able to use an already paid stay. This is absolutely not the standard of a 5-star hotel.
There are definitely better hotels in Krakow in this price range – with welcoming staff, pleasant rooms, and truly outstanding breakfasts. I do not recommend this place.