Smell of cigarettes in the lobby when I entered because they let people smoke outside the front door. No one at the desk on check-in, waited 10 mins. Box room, completely impractical design. Hot water pressure low in shower (cold water pressure is fine). Shower cubicle is designed for small people. Bedding was clean but the mattress and pillows underneath were musty. Uncomfortable bed, didn't sleep well, made worse by noise from the street. Breakfast is extremely basic, not worth paying for. No one at the desk again at check-out, waited 15 mins. Staff are friendly but seem to be working in multiple roles. Felt like some kind of hostel. Overpriced, won't be going back.