Checked in, clerk handed key card said all set to me. Next night needed to reactivate key card, placed next to cell phone, clerk seen my dog, frantically looked at file accused us not paying/filling out their form. I explained i booked online and made sure I selected add on dog fee $25.00 per night. And explained clerk from last night said we were all set. I havè no control over what another clerk is supposed to do for me as a customer, Strange interaction. Had 2 queen bed room but mattress extremely, extremely uncomfortable did not match the ambiance of hotel, nice pillows though. Not everyone picks up after their dog, we were diligently looking after our dog though. If room is by pool dont expect to sleep in if kids are by pool because they are loud and parent dont have the tactful courtesy to say keep it down for the 50+ other humans around. Little pricey for what was offered.