This hotel is a health hazard.
To be clear, the accommodation is lovely- comfortable and very well equipped, however the pool filtration system is broken and therefore the pool is a health hazard.
We noticed that the water was warm, completely still, the waterfalls were off, there was scum around the edges and on the surface of the pool. From closer inspection it appeared that the filtration system was broken and as such the pool was essentially a pond with no chemical treatments and therefore liable for disease and illness.
We raised this with the hotel staff and we were just lied to.
I have managed properties with swimming pools so I know what the process is and that they are happy to risk their guests safety was not acceptable.
We checked out once they confirmed we would get a refund.
They then refused with hotels.com to refund us. Fortunately I had the promise of a refund in writing and sent this to my credit card company who then sorted it.
The management are liars. We were offered their sister hotel which is next to the sea and smells like fish with a pool mostly in shade, and was a downgrade from what we had booked.
We were told the pool has a leak and needs a full drain down however this hasn’t been booked in- why not?
At cost to ourselves and losing a day of our holiday to move we just wanted to leave.
If the pool was working, this would be a great place to stay; until then, avoid at all costs.